Hello everyone! My husband (beneficiary) and I have applied for IR-1, and our case is currently at NVC. Today, we received a message regarding his Japan police certificate that he uploaded to the CEAC website: "Please replace this with an acceptable police certificate from a correct issuing authority. Please use our Document Finder at https://nvc.state.gov/find for acceptable documents guidelines."
When my husband went to the prefectural police headquarters to obtain his Japan police certificate, they informed him that he couldn't open the sealed envelope--that he needed to keep it sealed and take it as such to his interview. We also checked the NVC website, and it says the same thing regarding Japan police certificates: "Japanese Police Certificates are issued in a sealed envelope. If the seal is broken, the certificate is considered invalid. Visa applicants should not open a sealed envelope containing a Police Certificate. The applicant must bring the original Police Certificate in a sealed envelope to the U.S. Embassy/Consulate at the time of his/her interview. Applicants should only send a photocopy of the sealed envelope to the National Visa Center, but not the actual police certificate itself." (https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country/Japan.html)
So, I'm not sure what's the problem. The photocopy of the envelope is clear and legible. On the envelope, it's indicated that it's a "Certificate of Criminal Record" for my husband from the "________ Prefectural Police Headquarters," and it also states "To be opened by the addressee only." The addressee is indicated as "The Authorities Concerned, United States of America."
What do we need to do? Do we need to contact NVC? Or re-upload the photocopy of the envelope and indicate what's stated on the NVC website regarding Japan police certificates?