I tried several times to get a hold of a tier 2 officer but never got that far. My last attempt was a month ago and they forwarded my request to Nebraska processing center. Tis what I got last time
"On October 19, 2022, your Other - Tier 1, referral number WKDxxxxxxxxxx, was assigned to an officer for response".
Prior to that, the agent I chatted with told me he sent a request to get a hold of a Tier 2 officer. I then got an email saying an officer will call me within 30 days but nada.. I just got the usual template response via email. I didn't contact them anymore after that.
I'll try again this week. I AM expecting to get an interview because of the switch request that's why I am not at ease on this one. I really don't want any hiccups by the time I apply for the citizenship.