So I have a question for some of the pros here. I ran into an issue with one of the cases (actually both cases but different issues). During DQ process, both our cases had documents that were rejected.
1. For my mom’s application, they rejected the I-846EZ affidavit doc and said I need to use I-864 regular form. However, they accepted the EZ for my dad’s application.
2. For my dad’s application, they rejected my (petitioner) birth certificate, the same exact document I uploaded on my mom’s application. They accepted the BC in that application.
Just seems like NVC is being inconsistent and not responding to the Public Inquiry forms we’ve sent with any useful information. I’ve sent 2 inquiries so far for each application because the first ones came back with a random default message like “view the messages when you login and see details”. Now, the second one came back with the same. Not sure what to do here, I can fill up and upload an I-864 for the mom’s if they’re really gonna be a pain about it and not explain why I’m not eligible for EZ when they accepted it for the other application. However, I’m at wit’s end for the BC because that’s the only birth certificate I have and it is from the correct authority as listed in the civil documents section, not to mention it was accepted in the other application.
Seems like the phone line listed in older NVC pages like from 2016 etc. are no longer active.