Carlos
We had to request twice, one each, for my inlaws last year.
For my FIL my wife would call the embassy every two weeks with the request, they would normally tell her it's been escalated and wait 39 days, but she was told about two months in that no action was taken and they would start a new escalation. In all it took four months for him.
For my MIl we used the SLEC link that was posted above for healthcare inquiry. We checked daily after filling it out and 8 days later it showed approved and allowed us to schedule her medical.
This was all mid to late 2022 timeframe.