Hey guys,
After receiving my case number from NVC last week, my fiancé and I have been trying to fill out the DS-160 form. However, the weirdest glitch keeps happening. Specifically 3 types of glitches:
1) After selecting a location, the page will refresh. This is the worst. When this happens, my location selection will disappear and go back to “Select One”. I will try to do so again and it will no longer be available. Literally it will be stuck on “Select One” with no location options (see this screen recording https://streamable.com/ghw9fc )
2) The other glitch is that SOMETIMES after the refresh, we may get lucky and the location stays put and all I have to do is put in the code, and finally I am able to at least get to the “Computer Fraud Act” page. I will quickly select our security and agree, save our application number, and continue. As soon as this button is pressed, the page refreshes back to the “Select Location” page.. again.
Having the Application ID does not help in trying to ”retrieve an application” because I did not get to start the application.
3) The 3rd glitch that happens is when I used my phone to try another attempt. With this device, I was able to start an application and fill out the first page including name and date of birth information. I have saved our Application ID, and quickly try to save at least this first page — and what happens when I click the “save” button? You guessed it! Back to the “Select Location” homepage 🫠
But I don’t give up, I now have some form of an Application ID and attempted to type some information in on the first page of the application even though “saving” it appeared to trigger the glitch again. I try to “Retrieve Application” this time, but the system says that our Surname and DOB is incorrect — which it is not. To even get to this part was difficult, because as soon as I type one letter of the Application ID, “Session Time Out” appears — literally after 2.1 seconds of being on the page.
To save you the trouble…
Yes, I have refreshed. Does not work.
Yes, I have switched my browser between Google Chrome and Firefox. Still glitches.
Yes, I have restarted my laptop.
Yes, my network connection is currently excellently stable, but still, I switched to another network just to be sure — still glitches.
Yes, I have tried other devices, including two other laptops and my phone.
And I have waited two days before trying again, assuming it might be a technical error that may be fixed if I give it some time. But nothing. Absolutely nothing has fixed the glitch.
Is anyone else experiencing this? What do I do? I’m a little worried about it because getting help on this is clearly impossible, and we received our NVC case number recently and I’m not sure what to do if we can not fill out the form.
Any ideas?
Thank you so much in advance.
PS: Here’s a short clip to show you one of the glitches in action: https://streamable.com/ghw9fc