We didn't do anything to move along the case as processing times for our service center crawled up to like 24-30 months, so I wasn't able to request an update from USCIS since we were still within "normal processing times."
As far as the extension goes, once our 18 month extension letter expired we began to request I-551 passport stamps as we needed to travel outside of the US frequently. The stamp is required for international travel once your letter expires as USCIS won't issue more extension letters and airlines won't let you board without proof of status. If you don't plan to travel then the I-551 stamp isn't required as you remain in status. If you do plan on traveling then you should call USCIS, say "infopass", and request an appointment for the passport stamp. Note that it takes 30-40 days to get an appointment so you shouldn't leave it to the last minute.