Bellpam

Thank you for your response do I send the email to the email you provided

I started the filing process for my mom since 2018 she got approved years ago but went for the interview last month. After the interview she was informed to bring the original copy of my birth certificate and a police report and her passport was taken and not given to her she was informed to submit the documents at the DHL in Accra Ghana which she has submitted. We received an email stating that “she has been approved for an ALL IV IR2 visa and was instructed to continue scheduling at a link when we logged in we selected the visa type and the message we received was “there was currently no appointment available” I am confused I am not sure if my mom has to go for another interview to submit those document or Waite on an email that her visa is ready. Can someone please advise if they have been through this situation before. thank you