That is the normal email response. They will send a more personal letter, addressing you and/or your case number, when they are ready to schedule or reschedule your specific case.
For example, in June the embassy in Ukraine started rescheduling some people who's interviews were cancelled. When I sent an email asking if they are starting to process visas again, I received a similar response - that due to Covid, the embassy has suspended visa processing.
Then in July we were scheduled by the NVC for a late August date. When I sent an email to the embassy to ask for a different date, I received the same general email. Then a day later I received a more specific email stating that they had no other date available.
Then in the first week of August, I asked again. Again, the first email they sent me was that the embassy has suspended visa processing. Then a few hours later I received another email stating that 2 dates were open and that we could reschedule online.
Unless your specific case is ready to be scheduled or rescheduled, you will just get that "visa processing has been suspended" response.
It's required, my friend recieved Notice of more information from immigration services requesting for that and other information. For K1 visa very much required.
I don't think you should be worried. Because green card holders shouldn't be out US for more than a year, 6 months is still okay. The only time you should be worried is when you fill for citizenship. They will ask you if you have stayed outside the US for more than 6 months within the last one year.
ManofGod got a reaction from SalishSea in NIGERIA-K-1 C.O.M. Letter
ManofGod got a reaction from Pinoyman in Green card holder cannot go back to the states due to the virus problem.