I think you are very far removed from Philippine culture and are expecting it to be like America. Trust me this will be a very big problem for you in the future and in your relationship if you do not change your thinking. In the Philippines you do not make waves and you need to be very tactful about getting things done. It can be difficult to get things done and may require a lot of navigation, and must always be done in a friendly manner with a smile.
PSA is the official document that is accepted. It may just have a copy of the original LCR certificate, but it has the magic PSA paper and stamp which makes it official. When I ordered a new BC in CA, I received the same type of official document from CA Dept of Health with a scan of my original. Unless she is well connected to and politician, she will get no help from contacting them. Only making waves (see above).