Hello,
We are writing regarding two case numbers associated with our application, each of which indicates different receiving numbers. One notice states that the case was sent to the Department of State on December 30, 2024, the other said 13 (It is just one beneficiary). However, we have not yet received the email to create our account with from the National Visa Center (NVC).
According to the current case creation time frame on the NVC website, It says "as of January 21, 2025, cases received from USCIS on January 11, 2025 are being processed". This seems to indicate that our case should have already been created.
Additionally, our approval notice states a validity period from October 24, 2024, to January 22, 2025, on the 1-797 Notice of Action, meaning tomorrow is the last day of validity.
We are concerned about the delay in receiving the account creation email and would like guidance on what steps we should take to resolve this issue promptly.
Any advice would be helpful.
Thank you.