LOL, no one here is making excuses, nor are USCIS/DOS customers "sheeple." It's not like anyone can take their business elsewhere. By all means, vent, write letters, vote, etc. But like for any formal process, there are rules, and most of the waiting is because (surprise!) lots of other people had the same idea.
Maybe someday, AI will be able to complete what humans do now at lightning speed.