Hello, my mother received 221g. The letter states that she need scheduled for another interview, however, every time I attempt to schedule an appointment for her, the system indicates that the case number cannot be found.
My mother previously attended an interview a year ago, but due to the high volume of 221g requests, she is required to repeat the medical examination and interview process. I am unsure of who to contact or what steps to take to resolve this issue, as the system continues to display the error message.