Hi, I am a US Citizen but my wife isn't planning to naturalize anytime soon. Due to family and other circumstances she is planning to keep her Korean passport and the green card as of now. Not like me, I can have dual citizenships in Taiwan so for her its a little different. She's about to get her I-551 extended again for the third time....
We have called the USCIS multiple times and spoke with multiple agents and they are aware that her case is way outside of processing time but for some reason they can not give us any updates at all.