Approximately 18 months ago, I submitted an I-129F application for my fiancée, which included her son for a K-2 Visa. Recently, I received an email from the US Embassy indicating that we are now able to schedule the visa interview at the embassy. However, there was an issue with the documentation: the information of my fiancée's son was missing even though it was included on the I-129F.
I promptly contacted the embassy via email, and they rectified the situation by adding his information to the file. However, they did not assign him a separate case number. This is a problem because without his own unique case number, I am unable to arrange the interview appointment for him - the website requires a case number for each k-1 and K-2 applicant.
To resolve this matter, I reached out to the customer service line of the US embassy. I was advised to get in touch with the National Visa Center (NVC) to obtain a case number for my fiancée's son. After emailing the NVC, I received a response a week later. They informed me that the embassy already had the file and was responsible for making any necessary changes.
I again called the embassy customer service line and explained the situation, reiterating the NVC's response. However, I was again directed to contact the NVC. Despite relaying the NVC's feedback to the embassy, they stated that they were unable to assist further at this point.
As a result, we find ourselves in a state of uncertainty. I am unable to schedule the appointment due to the absence of a case number, and my attempts to seek assistance from the embassy and NVC have proven unfruitful.
Please any advice or assistance would be appreciated.