I became a US citizen during the pandemic (in 2021) and got my US passport. I have never travelled back to Canada since though (due to pandemic and financial reasons) so I have been unable to visit a Nexus office to update my enrollment.
Is there any way for me to update the enrollment without visiting a Nexus office? Will they even let me do it now as it has been almost 2 years? Last time I called them all the offices were closed and they said I had to visit an office.
I called them after the offices opened and they said I had to visit an office. But the people on the phone never seem sure, or don't have the right info?
Should I call back and ask them what I should do now?
