I was super annoyed at how the AOS application asks for this particular form of income-proof, but if you couldn't successfully verify your identity through the IRS website, then you were completely out of luck as the IRS mail & phone order systems were dead due to COVID.
I've been checking the IRS Tax Transcript website every day to see when you can order IRS Tax Transcripts (for I-944 purposes...) through a non-online method and sometime in the last 48 hours it all opened up again! There is less info required to order by phone/mail relative to online orders, so if online isn't working for you, then give these methods a shot.
To order by phone, call the automated system at (800) 908-9946. This is super easy and apparently faster than the mail method.
Estimated time to get transcripts is 5 - 10 days
You'll need the following info to do so:
- Your SSN
- The numbers of your most address on file with the IRS (i.e. if I lived at 123 Main St., I'd need to submit "123")
- The tax years you'd like transcripts from
To order by mail, you can hit the "Get Transcript By Mail" button on this website, or fill out and mail in Form 4506-T-EZ to the appropriate IRS office.
Estimated time to get transcript is a few weeks(?)
You'll need the following info for either method:
- Your SSN
- Your most recent address on file with the IRS
- Your date of birth (only for the online method?)
- Your phone number (only for the print out version?)
I already submitted my application w/o transcripts (substituting in other documents instead and including a letter explaining the situation) but ordered all my transcripts over the phone just now in case of a future RFE.
Hope this helps someone stuck in a similar situation!