US Immigration from South Africa

Hi everybody, we keep getting the below note from the NVC:

Surname, Name has not entered their name, signed by hand, and/or dated Part 5 on this Form I-864A. Please complete Part 5 and replace this form with a new Form I-864A by visiting https://www.uscis.gov/i-864a.

The party concerned has indeed entered their name, signed by hand and dated part 5 of the form. We have deleted it, replaced it, and submitted it 5 times mow to get the same note above.
Does anybody know how to fix this or who to speak to? We have tried Ask NVC and we get exactly the same response.

Thanks!

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