Hi all, I hope you all had a great Thanksgiving! We have some concerns regarding our I-751 case and want see what you all think would be the best steps for us to take from now on:
1. We filed our I-751 in early August this year and was never received anything in the mail.
2. After a couple of months passed, we decided to call USCIS and an officer actually provided us a receipt number for our case and we can see our Case Status Online as below:
3. I was also able to request an Online Access Code to add our case under USCIS online account, however, there's no Notice to download under the Documents section:
4. We called USCIS again and this time was told that our Receipt Notice was never scanned/generated. I emailed the Lockbox as suggested by the Officer, but got a reply that the Lockbox does not print notices for I-751 filings and we should initiate an inquiry with the adjudicating service center (we were told it's Potomac Center which is a little bit weird since we live in west coast and shouldn't the closest center be California Center?)
5. We filed a Case Inquiry online for not receiving notice by mail but it's been more than 30 days but haven't heard anything back.
We are a little bit concerned on what to do next as my spouse's green card has expired earlier this month and she is not able to travel internationally, find a job, or even get her driver's license. We tried to schedule an in-person appointment but never heard anything back after 30 days. Should we continue to file case inquiry online? Call/mail/email Potomac Center? Or should we contact our Ombudsman or local congressman? Any advice or suggestions are greatly appreciated. Thank you!