Hi All,
I'm in the process of applying for Global Entry for my wife who is a LPR. She took my last name when she gained her status but her current passport (from her home country) still shows her maiden name.
On the "Profile Info" section, it states:
Please use your full name as it appears on your passport (if you have one). If a second or middle name is included in the Given/first name on your passport, it must also be included here.
This is fine, but in the application it asks for your permanent resident card information as well. Her last name on her card is different as she took my name when we married. After inputting that information, we receive this message:
The name or date of birth entered on your U.S. Passport or Permanent Resident Card, does not match the Profile on this account.
Does anyone have experience exiting this loop? It specifically states that the information given must be exactly as it appears on the document so I'm not sure what to do here.
Thank you in advance!