US Immigration from Lebanon

I completed my interview in the US Lebanon embassy on December 31, and they told me that they need 2 weeks to give me my passport back. I checked ceac and it says that the visa was issued (Your visa has been printed. Depending on local procedures at the location where you were interviewed, your visa will be mailed or available for pickup soon. If there are further questions, or if we need updated contact information, you will be contacted. ), and it was last updated on January 3. USTRAVELDOCS, however, says this: 'There is no status update available for the passport number submitted".

So anyone has an idea about what I should do at this point? Should I call the embassy? Or should I try to go to aramex ( where they are delivering the passports ) and ask if they got it yet?

Guys I need help...

My fiancee had forgot to translate a few documents that were needed for her interview at the Us Embassy in Beirut Lebanon. She had her appointment date on 11-26-2019 and she was told to go get the papers translated and book another appointment. I have been trying to do this all week but for some reason it is asking me to pay the visa fee again. It also keeps on saying this when i reenter the same CGI Reference number "No valid record can be found for the entered receipt number. Please validate that your receipt number is correct and that you have paid the correct amount for the visa which you are applying for." Does anyone here know what to do the lawyer that I hired is not helping what so ever and I have called ustraveldocs and they said to email them and i did but i did not receive anything from them. I called the embassy and they said to email BeirutIV@state.gov and they still havent emailed me back. If anyone here knows what to do please help us!!!!

We have an F4 immigrant visa interview on December 31. My brother who is currently studying in the states on a student visa will come back for Christmas & the interview. My family won't be able to immigrate before summer because I have to finish my senior school year, and my mom has to finish her teaching year at school. The problem here is that, I suppose, as I read from some sources, the principal applicant (my mom) has to enter the USA before or at the same time as other beneficiary derivatives. But my mom does not have time to leave during Christmas time, as school would start soon. Accordingly, my brother won't be able to leave alone then unless she accompanies him, which is very difficult considering school starts again at like 6 January.

Is there anything we can do in this situation? Will she have to resort to leaving for a day and coming back just so my brother can go to his uni?