Very poor experience arriving back at SFO with global entry (which both of us have) and I-751 pending, expired GC and extension letter. My spouse tried to take his picture and scan his expired green card at the global entry kiosk and it just flashed see officer .
Went to the officer who was extremely rude and impatient. He seemed to think my spouse was lying about having global entry, as he said it isn t showing up in the system. I explained that we used it just four months earlier before the green card expired with no issues, to which he continued to act frustrated and implied we were lying about having my spouse having it. He seemed to think I was the only who had it and I was trying to bring my spouse along.
It was just then that I remembered we brought the global entry cards (the ones that they say you don t need to carry with you), which my spouse showed the officer. That seemed to finally get him to believe us. I m so glad we brought those just in case, turned out to be very useful.
After that he said you need to have global entry update your information as it does not show in the system but he let us through.
I don t understand what he means - I didn t think global entry updates anything based on extension letters. Did they really unregister his expired green card from his global entry profile to the point that *nothing* shows up when they scan it?
It was an awful welcome back to the US after a two week trip abroad in my spouse s home country. I don t understand why they have to be so nasty about everything.