Hi everyone,
It's been a while since I used My USCIS, and now that I want to log in again, it doesn't let me. Right now, I want to use My USCIS to file for citizenship. The last time I used My USCIS account is when I moved to my current address 3 years ago, to file address change.
I tried "forgot password" and tried with multiple emails too, although I do know which one I used before because I have some past emails from USCIS.
Every time I try the "forgot password" link and get an "instruction" email, it says this:
"This address does not have an associated account. If you previously accessed your USCIS myAccount account online, you may have used a different email address.
PLEASE DO NOT REPLY TO THIS MESSAGE" And that's it.
So I messaged them using the contact form on the website last week. No response. So I tried calling USCIS today. I cannot get to a human. The robot sends me email instructions that I've already gone through (leads me to send them a message on the website). I tried "speak with representative" multiple times and then it would end the call.
What should I do? Has this happened to anyone before? What could be the reason? Does our account get terminated after a certain period of inactivity? Should I just make a new account??
I'm wondering if I need to go through Infopass? If I could resolve this issue without going to USCIS in person, I'd love that. Please help!!
Thanks!!