Hi,
I can't' find a previous thread on this this.
In early July we applied for a renewal EAD/AP card as we are still waiting on AOS to be completed. We moved 2 weeks after the renewal application was made and did the online address update using form AR-11. We had an email from USCIS a few days later saying that the address change had been processed. Correspondence on the original 485 AOS application has come to the new address.
But the new AP/EAD card has been delivered to the old address. We know this from the USPS tracking number on the myUSCIS website.
So the addresses weren't updated everywhere by USCIS. Back when the address update was done, the new address NEVER appeared on the myUscis website. I called them to discuss this, and even went to a Tier 2 person. She got abrupt with me and said the new address was in the system and that is where all correspondence would go.
We had a USPS redirect in place also, but from memory of a discussion on here, I think USCIS have a "do not redirect" notice on their envelopes.
The new people in the old address weren't very helpful today, even though it was delivered only 4 days ago. They may have just put it back in the mailbox for USPS to take away. USPS say it would just go back to USCIS, they can't track the return and hold it.
In my view, this is a USCIS error, we did everything asked of us, and even attempted, numerous times, to point out their error to them. Id expect that if they took proper notes of the calls my reports should be documented in their system. I wish I'd waited until after the move to re-apply but I thought that earlier application would mean earlier processing. It didn't. Now, I won't be able to visit family at Xmas that I haven't seen since December 2019.
Has anyone had experience of this? I will call USCIS but I want to arm myself with info on their process before talking to them. In my experience, many of the call center staff don't have the knowledge themselves and just report assumptions so as to get the call concluded. I wouldn't be surprised if they have KPIs tracking call length.