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Pages: First 37 38 39 40 41 Last  (Viewing page 39 of 58 ) - topics in the last 5 years
Medical report delayed - interview in 2 days, help!
4:14 pm December 5, 2020

Sionan

Sionan

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23 Replies



Hi there. My medical exam shows that I have been exposed to TB and need to have an X-ray and possibly treatment. Because of that my medical report won t be ready on time for my interview in 2 days time.

what should I do? Reschedule my interview when I ve been given full clearance and report by doctor, or just go to the interview without the document?
Any advice greatly appreciated.



 
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NVC operations
2:18 pm December 4, 2020

Thewander



Read 1345 Times
14 Replies



Hello

We were DQed November 27 and our case is still at the NVC. I ve spoken to the embassy and NVC and said we have to wait until it s our turn. I m confused though, considering the US embassy Dublin seems pretty slow and not very busy -

does the NVC divide cases into countries? Or are all the cases in one big pile and they send each one to the embassy required?

And does the Nvc send over your case and then the embassy schedules your interview? Or does the Nvc contact the embassy and they coordinate an interview date together?

last question - does the Nvc contact you regarding your interview through email or letter?

thanks for any help!

The NVC is so frustrating.



 
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How to speak with an agent in the automated call center system
2:09 pm November 19, 2020

rye_212

Rye_212

Read 521 Times
3 Replies



My AP/EAD card was delivered to the wrong address and has been returned to USCIS. I want to speak with agent to hear what is their process, and to try (again) to get them to put the new address in the system.

But their AI automated response on their phone number just says wait 30 days and submit a form. If I say "agent" it repeatedly says "let me handle it" in 4 different ways and then hangs up.

So has their inefficient customer service system gotten even MORE unhelpful - unbelievably, yes!

Anyone got any tips for getting through to an agent



 
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EAD / AP card lost in the mail due to USCIS error
6:02 pm November 18, 2020

rye_212

Rye_212

Read 1075 Times
9 Replies



Hi,

I can't' find a previous thread on this this.

In early July we applied for a renewal EAD/AP card as we are still waiting on AOS to be completed. We moved 2 weeks after the renewal application was made and did the online address update using form AR-11. We had an email from USCIS a few days later saying that the address change had been processed. Correspondence on the original 485 AOS application has come to the new address.

But the new AP/EAD card has been delivered to the old address. We know this from the USPS tracking number on the myUSCIS website.

So the addresses weren't updated everywhere by USCIS. Back when the address update was done, the new address NEVER appeared on the myUscis website. I called them to discuss this, and even went to a Tier 2 person. She got abrupt with me and said the new address was in the system and that is where all correspondence would go.

We had a USPS redirect in place also, but from memory of a discussion on here, I think USCIS have a "do not redirect" notice on their envelopes.

The new people in the old address weren't very helpful today, even though it was delivered only 4 days ago. They may have just put it back in the mailbox for USPS to take away. USPS say it would just go back to USCIS, they can't track the return and hold it.

In my view, this is a USCIS error, we did everything asked of us, and even attempted, numerous times, to point out their error to them. Id expect that if they took proper notes of the calls my reports should be documented in their system. I wish I'd waited until after the move to re-apply but I thought that earlier application would mean earlier processing. It didn't. Now, I won't be able to visit family at Xmas that I haven't seen since December 2019.

Has anyone had experience of this? I will call USCIS but I want to arm myself with info on their process before talking to them. In my experience, many of the call center staff don't have the knowledge themselves and just report assumptions so as to get the call concluded. I wouldn't be surprised if they have KPIs tracking call length.



 
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Covid hurting employment
8:47 pm November 13, 2020

Thewander



Read 1274 Times
15 Replies



Hello,

my husband has lost his job due to covid. I am a stay at home parent so we re struggling and living off savings. Will this hurt us when he finally gets his interview? We re worried about applying for social welfare if the officer will ask and then deny my husband for it. Anyone have experience or knowledge?



 
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