My husband originally came to the US on K-1 visa. We tried to obtain a SSN before we were married but ran into problems. The SSA could never really explain what the problem was other than Homeland Security found an error on our application. Eventually, we ran out of time and were told to reapply once we received his green card. It sounds like this is pretty common during the K-1 process and I wrote about it in another post.
So now he has received his green card and we went to the SSA office to reapply for a SSN. First they said we had two pending applications (one from when we tried during the K-1 visa period and another was opened on his behalf I believe since we checked that he wanted a SSN on the I-485 application). However, they could not process the SSN application because of a "mismatch in immigration status"' that was being investigated by Dept of Homeland Security. The SSA officer said there was nothing they could do since it was on the Dept of Homeland Security side but they did cancel the other 2 pending SSN applications. The SSA officer gave us a phone number to call Dept of Homeland Security but that number was a dead end. I reached out to USCIS and they said we would probably need to schedule an appointment with the local field office (they couldn't go into more detail since my husband wasn't around when I called them and they could only speak to the issue with him).
We'll reach back out to USCIS tomorrow but I was wondering if anyone has any advice on how to proceed? Has anyone had a similar experience and how did you solve it?