Hi there,
I'm hoping someone here will have dealt with the same...
To give some background:
- Received EAD mid-February 2022 with an expiration date of 02/15/2024
- Applied for a Hawaiian driver's licence in March 2022 after as I was approaching a full year in the US at that point and I wouldn't have been able to legally drive on my German licence for much longer (HI gives you a year essentially) - expiration date of limited-term licence is therefore the expiration of my EAD 02/15/2024
- Received conditional GC mid-April 2022 with an expiration date of 04/18/2024
So to summarise, I'm a Hawaii resident & conditional LPR. HI allows you to renew your DL 6 months prior to expiration. As we will be moving states literally the week after my DL is set to expire in February 2024 I wanted to get ahead of this to ensure there will be no lapse in validity (so I can do an out of state transfer at our new location eventually).
This morning the HI DMV turned me away because whenever they run the Save Check (or whatever it is called on the DMV side of things) it only pulls up the expiration date of my EAD (02/15/2023). Nothing about the April expiry of my conditional GC according to them. They told me to contact USCIS/DHS to get my info corrected and to get lost essentially.
Went back to the car and spent almost two hours on the phone to USCIS (who confirmed my info is all correct on their end based on my A number) and gave me another number of someone dealing with SAVE/e-Verify to follow up. This next guy told me it's on the requesting agency (HI DMV) to initiate a 2nd level verification and that there is nothing that I can do as a person to fix this.
Went back to the DMV and told them what both USCIS and the SAVE/e-Verify guy had told me. Even got the supervisor involved, who ended up on the phone to someone for a good 20 minutes trying to figure this out, but in the end we were just going around in circles. On the Save Check website I can see that the case was immediately returned to the DMV here so supposedly they cannot initiate a 2nd level verification of my info. They told me I need to fix this. The people on the phone specifically told me I CANNOT fix this myself.
So here I am. Lost, confused and frankly kinda annoyed. How can I get in touch with someone who can help me figure out what's wrong with my records and help me fix it?! Has anyone of you ever dealt with this by any chance?