thonati
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Thanks Mary. You are a star poster. Salamat.
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Further Update: We called back in and found new information. As of 25MAR25, the USEM does not allow any updates to the DS160 once it is submitted. We have to cancel the appointment and reapply. We were told we need to wait 24 hours before making the new appointment. Sucks to be us but at least we have firm direction.
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We need to re-schedule our Bio and IV. Are there still "no slots available" showing on the website?
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I called the US Embassy Help desk. They told us that they cannot update the original DS160 and we have to cancel and re-schedule with the updated DS160. Edward: Is this what happened to you?
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UPDATE: It has been 7 days and still no reply. We logged into her DS 160 page and there are no updates. So I sent a second request asking if she should bring the new DS160 to the bio and interview or will the original DS160 be updated. We shall see what they say.
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Yes that is what I am thinking as well. It is just frustrating for the Help Desk to show "Case Resolved" when the case only was transferred.
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I did check that. It is listed as resolved. Here is what it says: Dear Applicant, Thank you for writing to the U.S. Visa Service Desk. We understand that We wish to advise that your concern raised in the earlier case has already been escalated and is still in the process of being reviewed. We will respond to your request via the email address registered in your profile as soon as we receive a response. Alternatively, you may contact us again at a later date. When you contact us regarding your visa application, please send us your email via the email address of your profile to ensure that there is a record of your requests/communications with us registered in your correct profile. We hope this information is helpful. Have a pleasant day! Sincerely, U.S. Visa Service Desk
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The USEM responded within 18 hours. They said the case was "resolved" without any specifics on what action exactly was done. The message says the case was escalated. So I assume there is a two step process. Once the first step transfers the case, it is considered closed even though the error is not corrected. The case was "completed" by the first line responders. When I log into her DS160 profile under the original Bar code/case number; there are no changes. It still shows the error. When I log into her Visa Appointment confirmation, it still lists the original Bar code/case number. This is frustrating. Should the existing bar code/case number be updated to reflect the name change or should the new bar code/case number be shown in the Visa Appointment confirmation?
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Edward and Jaycel reacted to a post in a topic:
Name on K1-FTP
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maryaaaa reacted to a post in a topic:
Name on K1-FTP
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UPDATE: I created a new DS-160 and updated the name. We made the same mistake for her parents surname as well. So that was corrected. We then went to UStraveldocs and logged into her visa account. We then submitted a feedback > Request to update the existing DS160 with the newly created DS-160. Lets hope they get this corrected as this has been very stressful on both of us.
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Edward and Jaycel reacted to a post in a topic:
Name on K1-FTP
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Hi Edward. You have been a great help to us over the past year with all your advice. We thank you. How long does it take for the USEM to correct the DS160 name change? Our Bio appointment is 15APR and IV is 13MAY. Will it get corrected in time? Will we need to re print the DS160 confirmation page? Will the bar code change? I am in Leyte now and the WiFi is horrible so I doubt I can change it for another day or two but well before the 30 day window.
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Ok. So when we create the new DS160 we do NOT submit it? After we fill out a new DS160, we then send feedback to the USEM and tell them what?
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Thanks for the advice. But how exactly will creating a new application not trigger a new fee and scheduling? I am new to this so forgive my ignorance.
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I went into the system and I see it will force me to re apply if within 30 days. It looks like we will have to reschedule the appointment and pay the fee again. The money is not a problem but the reschedule and perhaps medical will be a problem. On the confirmation page it says: Ortiz Rodriguez, Mary. Ortiz is her mother's name and Rodriguez is her last name, Mary is her first name. Ortiz is shown on her passport as her middle name. Will she have to re-do the medical again because there will be a new DS-160?
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Almost 3 weeks ago
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Ok. Thanks for the advice. I think the DS160 has the dual last name (I filled out the DS160 so stupid me) She already completed her medical but her interview is not until mid May. I will make sure to update the DS160. Is it easy to update?