Hello,
I have a few questions about how to contact someone regarding this. When I call the help desk number, it asks for a receipt number, which I was never given, to proceed. So that's unavailable.
As for the live chat, that also asks for a receipt number, which again, I don't have and was never given.
I did send an email to the lockbox email address about a week ago, but how long should I give it for a reply?
Is there any other way to contact them? Seems like I haven't been able to reach them at all given all of the methods provided here. I am considering disputing the $535 charge with my bank as well. What do you all make of this situation? Thanks.