This whole journey is very frustrating. They probably lost or misplaced it. You'll have to do it again and that means spending more money but it's a good sign that your case will be approved soon.
So my EAD expedite request was finally approved on December 28th and I received the combo card on January 6th. So glad I can now work and travel. All the best to everyone still waiting for their EAD
I went for biometrics yesterday November 25th. A few minutes after 485 and 765 went into review. Then today, I received an email saying "We've taken action on your case" but there's nothing when I logged in. Now we wait.