TriloByte

I'm reaching out to share an update and some valuable information, just in case any of you face a similar situation. While the issue hasn't been completely resolved yet, let me walk you through the chronology of events since my last update. Initially, we reached out to USCIS at their helpline 1-800-375-5283. To navigate through their automated system, we mentioned "Infopass," which connected us to a representative. Unfortunately, the initial point of contact couldn't assist, so our call was escalated to a Tier 2 officer. The following day, we missed a call from Tier 2 as my phone didn't ring. They left a voicemail indicating that they would make one more attempt to reach us. When we didn't receive a call around the same time the next day, we proactively dialed USCIS at their helpline again and followed the same "Infopass" prompt. This connected us to a Tier 1 representative. During this interaction, we were informed that Tier 2 was attempting to reach us simultaneously. We ended the call and, after adding USCIS as an emergency contact and permitted caller, successfully connected with Tier 2 about an hour later. During this call, my wife, the petitioner of the I751, was informed by the Tier 2 agent that our correct address has been on file for the past three years. They clarified that the returned mail, including the green card, was indeed sent to this correct address, and no rectifications could be made from their end. Although they mentioned occasional system glitches that can send letters to outdated addresses, they assured us this was not the case in our situation. Parallel to these conversations with USCIS, we've been visiting various local post offices around Raleigh, NC, seeking assistance, but to no avail. We were directed to the Raleigh Annex at 6508 Hilburn Dr, Raleigh, NC 27613. Unfortunately, our initial visits and calls to the Annex proved fruitless as nobody was available and there was no option to leave a voicemail. After persistently trying for three days, we finally got in touch with an Annex representative. She assured us that they have our correct address on file. She also verified that no mail forwarding setup existed for us, which was expected as we've been at our current address for three years. The representative could not provide a definite reason for the mail returns and speculated it could be due to USCIS dispatching mail to our old address. In response, we have now arranged for new mail forwarding, and we have paid an additional fee to extend the forwarding service from our old address to our current one (which we moved to three years ago) until the end of 2024. We'd appreciate your thoughts and understanding during this frustrating period. This ordeal has been the epitome of systemic inefficiency unlike any we've encountered before.

Thanks all. I have some actionable items thanks to the suggestions here.

Thanks. Will go to the post office and ask. Yeah, the name is on the mailbox.

We've been living here for 3 years. She gets all other mail, including many USCIS letters.

What's the process for checking with the postmaster?

Yes I didn't know this was an option. Never have faced a situation like this.

Thanks. We're currently hoping that these issues shouldn't lead to major disruptions at this stage, even if they're not readily resolvable. The conditions have been removed, but we've not received the card. However, the login message seems somewhat alarming: "On May 24, 2023, the Post Office returned a notice we sent you for your Form I-751, Petition to Remove Conditions on Residence, Receipt Number <receipt number>, because they could not deliver it. This could have a serious effect on your case. Please go to www.uscis.gov/e-request to request a copy of the notice immediately. If you move, go to www.uscis.gov/addresschange to give us your new mailing address." We did the "www.uscis.gov/e-request" last night too.

Could you kindly provide us with the contact number for USCIS Tier 2 support? We've been trying to connect without success, and your assistance would be greatly appreciated. Moreover, we have submitted the AR-11 form thrice so far, with the latest submission being made yesterday in relation to the I-751 form

Have any of you been through the perplexing situation of USPS repeatedly sending back USCIS letters? Despite submitting the AR11 form multiple times for both the I751 and I90 forms, we've encountered this problem about five times. The puzzling part is that some USCIS letters have made it through, indicating an inconsistent issue. We're genuinely stumped as to why this might be happening. This recurring issue led to the unfortunate destruction of my wife's new green card, which had its conditions removed. As a response, we filed the I90 form, only to face the same mailing issues. Now, when we check the USCIS portal under my wife's account, we see a warning message. It states that a notice regarding the I751 form was dispatched on May 24th and subsequently returned back to USCIS by USPS! Could there be a way to check if USPS mistakenly linked her name to the wrong account? Any advice on how to navigate this situation would be greatly appreciated.

Upon further reading on other law sites, It appears the worst-case scenario would involve refiling the I-90, potentially doubling the time needed to receive a replacement card. This could result in not having an unexpired card for three more years. It's astonishing how long it takes USCIS to process requests, especially considering the amount of money we've paid them. We started this process back in 2016, so we're already going on 7 years.

We moved after submitting the I-751 and also filed the AR-11 change of address form. The main concern now is whether we selected the correct option during the I-90 process. I came across an article suggesting we should choose the "My previous card was issued, but never received" option, given the case history states "approved" and "returned to USCIS as undeliverable." I'm unsure if we indicated that the I-751 was in process during the AR-11 filing, which might have caused confusion with multiple addresses, leaving the I-751 address unchanged. Now, I'm questioning if I should have opted for the "My previous card has been lost, stolen, or destroyed" option on the I-90 form. Additionally, if I chose the wrong option, what problems could this create for me? This situation is frustrating because while the fee is steep, we can afford it; the real issue lies in not knowing which option to choose to avoid further complications. Referenced article: https://legalservicesincorporated.com/immigration/my-green-card-was-never-delivered-what-can-i-do/:

USCIS should have had the correct address.

We received our I-751 Notice of Action (NOA) on August 8, 2020, and didn't hear back for a long time. Today, we checked the USCIS website for an update and found the following: On February 15, 2023, our card for Form I-751 was destroyed because the Post Office returned it as undeliverable. We need to visit www.uscis.gov for instructions on requesting a replacement card and update our mailing address at www.uscis.gov/addresschange if necessary. The case history shows the following timeline: February 15, 2023: Card Was Destroyed November 14, 2022: The Post Office returned your card to us as undeliverable (twice) November 3, 2022: The Post Office reported it is returning your new card to us August 20, 2022: The Post Office delivered your new card to the address you gave us August 19, 2022: The Post Office picked up mail containing your new card August 18, 2022: We mailed your new card your Form I-751, Petition to Remove Conditions on Residence, directly to the address you gave us August 16, 2022: We approved your Form I-751, Petition to Remove Conditions on Residence August 15, 2022: We ordered your new card August 12, 2020: The fingerprints relating to your Form I-751 Petition to Remove Conditions on Residence, were taken July 20, 2020: We received your Form I-751, Petition to Remove Conditions on Residence We submitted Form I-90 with the reason "Never received." Was this the correct course of action? It seemed to fit what actually happened. -- After all this is over, all that will really have mattered is how we treated each other.