NVC Review process

[endless 0]

Hi, as you can see from my timeline, we called nvc and the operator told us on Nov 20 that our case was complete and that they were about to send my file to Naples. Well, we called back to check if they did send it and another operator said that our case is not complete but under REVIEW. Than my wife talked to a "supervisor" which asked her to call him back in 10 to 15 days that he was going to look into the file. This is bulls***, how can that be. Anyone experienced a review process, any idea how long this would take?

[rika60607 215]

OMG endless,

I can't believe they are doing this to you.

NVC had become much more picky lately.

Hang on!

Sorry, I can't help you, but at least I will bump your topic up!

Hi, as you can see from my timeline, we called nvc and the operator told us on Nov 20 that our case was complete and that they were about to send my file to Naples. Well, we called back to check if they did send it and another operator said that our case is not complete but under REVIEW. Than my wife talked to a "supervisor" which asked her to call him back in 10 to 15 days that he was going to look into the file. This is bulls***, how can that be. Anyone experienced a review process, any idea how long this would take?

[Roserick 0]

Well I don't really trust the Automated Status..

I'm sorry to tell you.. If I were you I would believe what the live operator would tell you..

On my case.. My automated status is saying that my I864 was reviewed and found missing info, so I called the live operator to find out what was missing and they told me I was missing my IV payment which I haven't received. The next day I received the bill and paid for it ASAP!!

Now that was 2 weeks ago.. I have called the live operator and they told me they have gotten it and had been processed and gave me more info about my next step. Telling me that my DS230 wa mailed and generated.

If I call right now to check for Automated Status.. It would still tell me that my I864 was reviewed and found missing info..

Just my .02cents.. I would really go with what Live Operator would say..

[Jigi 0]

Hii

This is strange.... Now NVC is backtracking their statements. I dont know whats going on with the NVC. I think you should call every alternate day

Jigi

[Roserick 0]

Hii

This is strange.... Now NVC is backtracking their statements. I dont know whats going on with the NVC. I think you should call every alternate day

Jigi

And talk to real people.. Not just listen to some machine made up message..

[trailmix 77]

Hi, as you can see from my timeline, we called nvc and the operator told us on Nov 20 that our case was complete and that they were about to send my file to Naples. Well, we called back to check if they did send it and another operator said that our case is not complete but under REVIEW. Than my wife talked to a "supervisor" which asked her to call him back in 10 to 15 days that he was going to look into the file. This is bulls***, how can that be. Anyone experienced a review process, any idea how long this would take?

Hi endless,

Sorry to hear you are being held hostage at NVC too. You have probably seen bits and pieces of my NVC saga here (although I have never been told 'case complete').

Anyway I will tell you what I know about the supervisor/escalation process.

I called on November 13th and requested that it be escalated. Told it will take the 10-15 days for a supervisor to look at it.

Called every other day for a few days, on the 23rd when I called (so 10 days after escalation) I was told it had been sent on the 19th for a final review (so 6 days from escalation to review).

I called on Monday, spoke with a supervisor. She told me that it had actually reached the department where they do the review on Monday the 26th at 1:00.

I called just now - operator told me, again, it went for review on the 19th.

So who to believe? I tend to think the supervisor is reading the information correctly.

So in a nutshell - from the time I requested it be escalated on the 13th to the time it 'really' reached the correct department - Monday the 26th - so 2 weeks basically. (Still haven't finished reviewing it btw)

Sorry it's not a more cheery timeline - but that's my recent experience anyway - hang in there.

Edited November 28, 2007 by trailmix

[RandyandRina 2]

I believe it happened before to one of our VJ friend from NVC forum. You really need to speak to the live operator and speak to a Supervisor from now on, since you never know who to believe. I'm sorry this has happened, hope that you get the real update from them. Good luck!

[rjp44 1]

Hi, as you can see from my timeline, we called nvc and the operator told us on Nov 20 that our case was complete and that they were about to send my file to Naples. Well, we called back to check if they did send it and another operator said that our case is not complete but under REVIEW. Than my wife talked to a "supervisor" which asked her to call him back in 10 to 15 days that he was going to look into the file. This is bulls***, how can that be. Anyone experienced a review process, any idea how long this would take?

I got a letter from NVC saying they hadn't received my DS-230. True, since I hadn't received it. I call a live body and was told that it was a common occurence and that the DS-230 would be mailed in a couple of days.