Be wary of using Xoom

[Goodman 0]

We have been using Xoom to transfer money back to the P.I. This last week they made a mistake and did not give the correct amount to our recipient. Analyns sister picked up 1300 pesos less than she was supposed to. She has the receipt showing the amount and they are not contesting how much she should have received but it has been a week and they still have not resolved the problem. We have called daily and we keep getting the same run around. They are waiting for a response from their partner in the Philippines.

A phone call should have been enough to resolve this!

We will not use Xoom ever again and wanted to let everyone know so that they are aware of what could happen if they use Xoom.

[eric&gen 0]

We use XOOM all the time never had a problem sending money to our family they have the best rates out they are quick.

[yogib37 3]

Same here, we use XOOM all the time and never had a problem.

yogi

[sj5 4]

i never have problem with xoom. i recommended them to my friends. Edited May 1, 2008 by SJ

[JeffMayeth 0]

i never have problem with xoom. i recommended them to my friends.

Hi there. Sorry you experienced a problem. I did too - the first time - Also, BPI works best. You can get xoom elsewhere but the service fee for the bank is added on. The problem took several phone calls, but they did work to resolve it, just not at the speed we appreciate here. All was resolved. Xoom is at the mercy of the banks there, and relies on them to be the face to the customer. My fiance worked things from her end, and it worked out fine.

I tried western union, fewer locations, and the fee is higher though it is there in a few minutes which helps eliminate the flux in exchange rate. The time difference hits you then usually. They too can only work so fast when they depend on the outlet despensing the money.

Paypal means your spouse to be needs a debit card, and again, not as many locations, and frankly, fewer people have debit card accounts there. My fiance told me about the remoteness of some places. Xoom sent the money to her bank directly.

Again, sorry you had problems, but with any of these, don't send until they are ready to pick up, or can pick up within a day. As well, watch the markets, and calendar for holidays, weekends etc. Fluxuations in exchange rate can magnify quickly in those cases and magnify the problem in funds.

Good luck!

[David-and-Mae 15]

We have been using Xoom and still do and never had any problems with them. It is better to send the money in dollars (means recipient will receive it in $$ instead of PhP). That way the recipient has the option to exchange it somewhere else. Their rate changes everytime so that's probably the reason why your recipient received lesser amount??? One thing I love about Xoom is they are way cheaper than WU.

--Mae