Service beyond the call of duty!

[sukie175 0]

You may have seen in the AOS forum that I have my date for Biometrics and my passport is at the British Embassy for a name change. I sent it in before I sent my RFE back never imagining the USCIS would be so fast for a change!

Well the following restored my faith in how helpful people can be...

Friday morning I called the Embassy call centre (in Ireland) and explained my situation and was there anyway they could expedite my passport, as they also had all my original papers (birth cert, marriage cert etc), The operator said he would put a request into their system but could make no guarantees as my application had not been in long.

Just after 9am this morning Stuart (a Londoner) called from the British Embassy. He could not find my application in their system and after going through all possible name scenarios and date of birth, he said it must still be in the mailroom and there wasn't much he could do as there were 100's of applications in there. I expalined why I needed it and he said he understood as he went through the same visa process last year.

I then spent 2 hours worrying and cursing myself for sending it to be done now.

Stuart just called again to say he went down to the mailroom himself (!!) and found my application. He had just processed it and I would have all my paperwork and new passport this week.

I could not thank him enough and really wanted to ask him if he was a fellow VJ'er but didn't have the nerve

So Stuart from the British Embassy - if you are here, thank you thank you thank you

Sarah

[MichelleandCraig 1]

Wow, Sarah! That is above and beyond, and he certainly does deserve kudos for that!!!! *claps*. It's nice to see someone doing his/her job even more than might be expected instead of placing the blame elsewhere for once!! Glad you got it all sorted out. M.

[usarandyo 0]

You know... that is just plain great to hear. Really is nice to hear something positive!

[Fandango 1,439]

It's so rare to hear things like this....STUART YOU ROCK!

[ladybutterfly 0]

Thank god you got it all sorted. What a gem for finding your application.

[MaryandMian 1]

Congratulations it shows there are some good persons working for us in this crazy process.

[sukie175 0]

I think the fact he has been through it himself and knows the USCIS can be difficult, really helped.

Nice to know when there is a Brit in need, the embassy will come through.

Sarah

[rebeccajo 14]

Wow...that's unbelievable!

I think Stuart deserves, like, a gift card to Harrod's or something.

[Kajikit 65]

Wow, I hope he knows what an Angel he is!

[sukie175 0]

Well I did think I might send a letter to the embassy commending his service, good service often goes unrewarded these days.

[sukie175 0]

And the great service continued today - my passport arrived within 24 hours from the convo with the embassy yesterday, not bad for Washington DC to Oklahoma!

I was speechless when it arrived and that don't happen often

[MrMrsKnight 0]

It's so rare to hear things like this....STUART YOU ROCK!

[Jaylen Brit 0]

Well I did think I might send a letter to the embassy commending his service, good service often goes unrewarded these days.

DEFINITELY do this - I used to work for the Govt and they put all the negative reports straight ontoyour service record - because people write if they are unhappy (as they should) but when they get great service many forget to mention it other than a verbal 'thanks so much!'.

Make it 'official' so his superiors KNOW how well he's doing as far as customer satisfaction goes. Sounds like he deserves it AND he's just given great 'publicity' for the Embassy!