A moronic tale to share

[yassmine2878 1]

I could not resist sharing this little gems with everyone. And Im sure there are others of you out there who have run into these same morons while dealing with the public. Woe to the CS Reps. Quoted from E2:

"I had a bizarre experience answering a technical support call some years ago. I was working as a consultant for an ISP when the phone rang. We were not expecting any calls, since the ISP had only one week in operation and a handful of customers. Apparently, someone called in asking for information, but since the ISP still didn't have the tech support infrastructure in place, the operator decided to transfer the call to us. The conversation was like that:

Caller: Hello, I'd like some help!

Me: Sure sir, how can I help you?

Caller: Well, actually I don't have an account yet. I was wondering if I could talk or send messages to my daughter. She's in Australia and she has an internet account.

Me: Yes sir, that's possible!

Caller: What do I need to do that?

Me: You just need a computer and a modem

Caller: Hey, but just have a FAX machine and a TV! Isn't that enough?

Me: (controlling the urge to burst in laughter) I'm afraid not Sir. You'll need a computer for sure.

Caller: YOU KNOW WHAT? (yelling!) You guys don't wanna help me! I know your types! You just want the fat, rich customers that will buy anything you demand! You know what? You're not the only ISP in town! Goodbye! click... "

And.......

"I used to work at a modem company, and one of the technicians told me about a guy who called up with a modem problem. This was a few years ago. The conversation went something like this:

Technician: "Hayes technical support, may I help you?"

Customer: "I got one of these Accura 14.4 modems and I can't get on the Internet."

Technician: "What kind of computer do you have, sir?"

Customer: "You mean you have to have a . . . {click}" "

Source: http://www.everything2.com/index.pl?node_id=631392

[Jason-Sasha 1]

Morons!!!!! And the scary part is they probably meet other morons and make little baby morons. We should have an entire state set aside just for these people! At 18 you take an aptitude test. You fail....you win a free trip to Arkansas!! No, wait. At least they're friendly. Ok, make that New Jersey!!

[Marc and Olga 0]

Gotta love tech support calls, I know, I use to do tech support for Intuit, Inc. and there are some wackos out there ... running small businesses (I supported Quickbooks, the small business software.

[yassmine2878 1]

Gotta love tech support calls, I know, I use to do tech support for Intuit, Inc. and there are some wackos out there ... running small businesses (I supported Quickbooks, the small business software.

I used to be quite familiar with a fellow who worked there. He related some tales from CSR that were almost beyond belief. Things like people plugging their power strips back into themselves and not understand why the stupid thing wont turn on. I am convinced this surrounding chaos brought out his inner poet and he rewrote The Raven, titling it The Server. Ill see if I can find it.

ETA: Here is the link to The Server http://www.everything2.com/index.pl?node=The%20Server

Edited October 22, 2007 by yassmine2878

[Marc and Olga 0]

For tech support we had a acronym for the order of how to troubleshoot things, UDAS...

User <~~~

Data

Application

System

most of the time it was user and how they were using the program!

[Ban Hammer 13,346]

For tech support we had a acronym for the order of how to troubleshoot things, UDAS...

User <~~~

Data

Application

System

most of the time it was user and how they were using the program!

usually i just tell them it's pebkac.