Interview preparation issue

[ChadW 2]

Hello everyone,

 

     I've received the email to schedule our interview but a prior problem has come up again. During the application process in the CEAC portal a police clearance was required from Saudi Arabia. We don't have the documents required to obtain the police clearance. I submitted the application and checked the "not available" box, and listed the reasons why. It was accepted and the process continued. 

     I recently received the invitation to schedule the interview but in the email it says to upload that missing document or the interview "may" be canceled. I've called the embassy information line but it's just a call center. I've emailed the embassy directly but no response for 2 weeks. I've emailed the Saudi Arabian ministry of Interior and The Department of Migrant workers in the Philippines to see If they can provide any of the documents. 

     Does anyone here have any experience with or suggestions for this situation? 

[nelmagriffin 157]

REFERENCE:

U.S. Visa: Reciprocity and Civil Documents by Country

 

Criminal Record Certificate / Police Certificates

Available: All Saudi citizens and non-citizens currently residing in Saudi Arabia

Fees: No charge 

Document Name:  Criminal Record Certificate or Police Certificate 

Issuing Authority:  Ministry of Interior

Special Seal(s)/Color/Format: White paper with blue stamps/seals. Electronically issued certificates through the Amen portal will not have a seal/stamp.

Issuing Authority Personnel Title: Ministry of Interior

Registration Criteria: Only Saudi citizens and non-citizens currently residing in Saudi Arabia can obtain a police certificate.  Saudi citizens outside of Saudi Arabia should contact the Saudi Embassy to inquire about the process of receiving a Criminal Record Certificate. Non-citizens not currently residing in the Saudi Arabia cannot obtain a police certificate.

Procedure for Obtaining:

Electronic Request for Criminal Record Certificate

Applicants can ask their employer to request a Criminal Record Certificate electronically on the Amen portal (Amen is the National Cyber Security Center portal). This service enables an employer to request and print an employee’s police certificate.

To benefit from this service:

1. The applicant must have an active account in Absher (Absher is the official portal citizens and residents of Saudi Arabia use to access a variety of government services).
2. The applicant and the employer must be in Saudi Arabia to access the Amen and Absher portals.
3. The applicant must approve the request for a certificate via their account in Absher.
4. The applicant must have previously had their fingerprints taken by the Ministry of Interior to complete the request for a certificate.

The Ministry of Interior suggests the use of the in-person process (below) if the certificate is for international use, since only certificates obtained in person can have Ministry of Foreign Affairs attestation.

 

In-Person Request for Criminal Record Certificate

Applicants may need to apply in-person for a criminal record certificate.  Some applicants need a request letter addressed to the Saudi authorities in order to apply for a Criminal Record Certificate.  If a request letter is required, applicants can obtain the letter from their country’s embassy/consulate.  The request letter contains the applicant’s name and an embassy or consulate’s seal and signature.  Upon receipt of the request letter, applicants must authenticate the document with the Ministry of Foreign Affairs Office (every major city has a Ministry of Foreign Affairs Office).  Applicants are required to make an appointment with the Ministry of Foreign Affairs through their website. There is an authentication fee of 30 Saudi Riyals.

Next, applicants make an appointment through Absher (Absher is the official portal citizens and residents of Saudi Arabia use to access a variety of government services) to apply for a Criminal Record Certificate at the Crime Branch Division police station in their district for processing.  Applicants will need to bring their Saudi identification document (Saudi national ID for Saudi citizens or iqama for third country nationals) and if required, the letter from the embassy/consulate requesting the police clearance.  Police clearance certificates issued in Saudi Arabia are valid for one year.  

Applicants should check with the Crime Branch Division police station to determine if a request letter is required.
 
If required, applicants may obtain a request letter from their respective U.S. Mission office as follows.   

• U.S. Embassy Riyadh: Applicants may request delivery of a letter by user pays courier service or make an appointment to obtain in person by sending an email to RiyadhIV@state.gov 
   
• U.S. Consulate General Dhahran: Applicants may make an appointment for notarial service at: evisaforms.state.gov or email dhahranacs@state.gov
   
• U.S. Consulate General Jeddah: Applicants may make an appointment for notarial service at: evisaforms.state.gov or email jeddahacs@state.gov

 

Contact information for the Ministry of Interior is as follows:

Telephone: 920020405

Email: info@moi.gov.sa

Customer Support Hours: 07:30 AM - 02:30 PM

Certified Copies: Certified copies are not available, but police departments can issue new certificates.

Alternate Documents: There are no alternate documents.

Exceptions:  Police clearances are unavailable for third country nationals who no longer reside in the Kingdom. 

Comments:  Police certificates will only confirm that ‘no charges’ exist against the applicant.  They will not provide details of the crime or the civil action.

[ChadW 2]

6 hours ago, nelmagriffin said:

REFERENCE:

U.S. Visa: Reciprocity and Civil Documents by Country

 

Criminal Record Certificate / Police Certificates

Available: All Saudi citizens and non-citizens currently residing in Saudi Arabia

Fees: No charge 

Document Name:  Criminal Record Certificate or Police Certificate 

Issuing Authority:  Ministry of Interior

Special Seal(s)/Color/Format: White paper with blue stamps/seals. Electronically issued certificates through the Amen portal will not have a seal/stamp.

Issuing Authority Personnel Title: Ministry of Interior

Registration Criteria: Only Saudi citizens and non-citizens currently residing in Saudi Arabia can obtain a police certificate.  Saudi citizens outside of Saudi Arabia should contact the Saudi Embassy to inquire about the process of receiving a Criminal Record Certificate. Non-citizens not currently residing in the Saudi Arabia cannot obtain a police certificate.

Procedure for Obtaining:

Electronic Request for Criminal Record Certificate

Applicants can ask their employer to request a Criminal Record Certificate electronically on the Amen portal (Amen is the National Cyber Security Center portal). This service enables an employer to request and print an employee’s police certificate.

To benefit from this service:

1. The applicant must have an active account in Absher (Absher is the official portal citizens and residents of Saudi Arabia use to access a variety of government services).
2. The applicant and the employer must be in Saudi Arabia to access the Amen and Absher portals.
3. The applicant must approve the request for a certificate via their account in Absher.
4. The applicant must have previously had their fingerprints taken by the Ministry of Interior to complete the request for a certificate.

The Ministry of Interior suggests the use of the in-person process (below) if the certificate is for international use, since only certificates obtained in person can have Ministry of Foreign Affairs attestation.

 

In-Person Request for Criminal Record Certificate

Applicants may need to apply in-person for a criminal record certificate.  Some applicants need a request letter addressed to the Saudi authorities in order to apply for a Criminal Record Certificate.  If a request letter is required, applicants can obtain the letter from their country’s embassy/consulate.  The request letter contains the applicant’s name and an embassy or consulate’s seal and signature.  Upon receipt of the request letter, applicants must authenticate the document with the Ministry of Foreign Affairs Office (every major city has a Ministry of Foreign Affairs Office).  Applicants are required to make an appointment with the Ministry of Foreign Affairs through their website. There is an authentication fee of 30 Saudi Riyals.

Next, applicants make an appointment through Absher (Absher is the official portal citizens and residents of Saudi Arabia use to access a variety of government services) to apply for a Criminal Record Certificate at the Crime Branch Division police station in their district for processing.  Applicants will need to bring their Saudi identification document (Saudi national ID for Saudi citizens or iqama for third country nationals) and if required, the letter from the embassy/consulate requesting the police clearance.  Police clearance certificates issued in Saudi Arabia are valid for one year.  

Applicants should check with the Crime Branch Division police station to determine if a request letter is required.
 
If required, applicants may obtain a request letter from their respective U.S. Mission office as follows.   

• U.S. Embassy Riyadh: Applicants may request delivery of a letter by user pays courier service or make an appointment to obtain in person by sending an email to RiyadhIV@state.gov 
   
• U.S. Consulate General Dhahran: Applicants may make an appointment for notarial service at: evisaforms.state.gov or email dhahranacs@state.gov
   
• U.S. Consulate General Jeddah: Applicants may make an appointment for notarial service at: evisaforms.state.gov or email jeddahacs@state.gov

 

Contact information for the Ministry of Interior is as follows:

Telephone: 920020405

Email: info@moi.gov.sa

Customer Support Hours: 07:30 AM - 02:30 PM

Certified Copies: Certified copies are not available, but police departments can issue new certificates.

Alternate Documents: There are no alternate documents.

Exceptions:  Police clearances are unavailable for third country nationals who no longer reside in the Kingdom. 

Comments:  Police certificates will only confirm that ‘no charges’ exist against the applicant.  They will not provide details of the crime or the civil action.

Thank you for the info. 

 

The main problem is not having the required documentation to obtain a police clearance.

 

Did not retain her Iqama

Did not retain her work contract

Entry amd exit stamps don't exist anymore

     Passports lost

Employing agency no longer exists

Former employer refuses to help

Saudi Embassies refuse to help

     In US and Philippines 

 

Is there anywhere these documents can be provided?

 

Is there a chance she passes interview without the police clearance given the circumstances?