Global Entry Application - Different Last Names

[visaquestion1234 34]

Hi All,

 

I'm in the process of applying for Global Entry for my wife who is a LPR. She took my last name when she gained her status but her current passport (from her home country) still shows her maiden name.

 

On the "Profile Info" section, it states:

 

Please use your full name as it appears on your passport (if you have one). If a second or middle name is included in the Given/first name on your passport, it must also be included here.

 

This is fine, but in the application it asks for your permanent resident card information as well. Her last name on her card is different as she took my name when we married. After inputting that information, we receive this message:

 

The name or date of birth entered on your U.S. Passport or Permanent Resident Card, does not match the Profile on this account.

 

Does anyone have experience exiting this loop? It specifically states that the information given must be exactly as it appears on the document so I'm not sure what to do here.

 

Thank you in advance!
 

 

[TBoneTX 45,957]

*** Thread is moved from General Immigration Discussion to the Working & Traveling forum. ***

31 minutes ago, visaquestion1234 said:

Does anyone have experience exiting this loop?

I didn't encounter this specifically, but try this:

     "For Trusted Traveler Programs (Global Entry, NEXUS, SENTRI and FAST), we will respond to your inquiry as efficiently as possible.  If your concern is urgent and you have not received a response within 7-10 business days, contact us by phone at 1-202-325-8000 or 1-877-227-5511 for immediate assistance and please have your case number available so that we may pull your information up as quickly as possible.  Please note that we cannot provide account information to third parties, including family members and representatives of any adult applicant or member."

 

Or, actually, try calling here first:

   Brownsville, TX Port of Entry, (956) 983-5800.

The CBP agents are knowledgeable and helpful, and you'll get personal attention once one is available.

[SalishSea 18,087]

I would guess that she will need to get her passport updated prior to being eligible to apply for GE.  I can't imagine they would accept mismatched documents.

[W199 346]

I recently went through this with my Wife.  Her green card is in her married name while her passport is in her maiden name.

 

We signed her up in GE with her married name, which matches her green card name.

 

At the GE interview the officer was complaining that her passport didn't match, but after leaving to the back room and coming back, he said, "he can still approve it but will use her married name, and therefore, she must her her green card for GE instead of her passport when arriving to the USA.

 

We then realized this is a bad idea because her plane ticket must be in her maiden name to match her passport. This would prevent her from getting TSA pre-check.

 

We just emailed them, and they changed her GE name to her passport name. So now she will get TSA pre-check and simply use her passport for GE.

 

We're flying back for a visit at end of February .. so we'll see if it goes smoothly with it.

Edited 1 hour ago by W199

[W199 346]

Also, keep in mind, if her green card is a 2-year one, then the GE will automatically end when the 2-year card expires.   I'm not sure yet if you can use an extension letter to re-activate it or need to "wait" for the 10-year green card.