Passport + visa possibly lost by Frankfurt embassy?

[snailyote 7]

I am worried that my fiance’s visa and passport have been lost by the embassy.

 

For some backstory, she lives in Slovakia, and after May 2024 the Slovak embassy no longer handles K1 visas, it’s the Frankfurt embassy that does it for her country. The procedure as outlined on ustraveldocs is for the embassy to mail back the passport with visa to her in Slovakia so that she doesn’t have to go all the way back to Germany. She was supposed to register her delivery address online before the interview, then give the embassy the address delivery paper during the interview. She did all of this.

 

On 12/23, my fiance’s case status on ceac changed to “issued”.

 

On 12/27, the embassy emailed her telling her that her passport has been mailed back to her. There is no tracking.

 

Then on 12/31, the embassy emailed her saying that her passport was available for pickup at one of the Frankfurt lockboxes.

 

She reached out to them asking for clarification so she could find out which email was correct. They responded saying that they would make a support case for her and that they would escalate it. Since then, nothing.

 

She has reached back out 3 times asking for updates and they have nothing to share, other than the case has been escalated. I’m starting to worry that they have no idea where the passport is because I can’t fathom why there wouldn’t be any updates on what happened to it after almost 2 weeks.

 

Has anyone experienced anything close to this? If so, how long did it take for them to find the passport and for you to receive it?

[HarryFromAus 1]

I've been waiting since Dec 20th for mine. I've just learned that when the consulate said "It should take 15 business days", that is meaningless and it'll happen when it happens

[Lemonslice 4,951]

22 minutes ago, HarryFromAus said:

I've been waiting since Dec 20th for mine. I've just learned that when the consulate said "It should take 15 business days", that is meaningless and it'll happen when it happens

We are close to 15 business days from December 20th with the Holidays here, what about where you are?

[HarryFromAus 1]

1 minute ago, Lemonslice said:

We are close to 15 business days from December 20th with the Holidays here, what about where you are?

I'm at 15 I believe. My consulate also says it can take up to 3 business to get through security, so I might actually be at 13 for all I know

[Lemonslice 4,951]

6 minutes ago, HarryFromAus said:

I'm at 15 I believe. My consulate also says it can take up to 3 business to get through security, so I might actually be at 13 for all I know

Best of luck. Holidays always delay things a little more (!), since, like in any other workplace, people tend to add a couple of days of personal time to the official days off.