DL Renewal in TX denied due to SAVE verification

[discoverusa 284]

If you are confident that documents provided were sufficient, try to contact the office if DMV commissioner in your state. Your case would be reviewed on a higher level by policy specialists. 

[HopefulForGC 16]

44 minutes ago, discoverusa said:

If you are confident that documents provided were sufficient, try to contact the office if DMV commissioner in your state. Your case would be reviewed on a higher level by policy specialists. 

I will wait for the next SAVE verification and look at my options. The commission website is here but I wouldn't even know how to begin bringing this up to them.

[Lil bear 4,326]

29 minutes ago, HopefulForGC said:

I will wait for the next SAVE verification and look at my options. The commission website is here but I wouldn't even know how to begin bringing this up to them.

On the link website , do a search for complaint. There should be both an office phone number and an online form 

[mam521 2,204]

18 hours ago, HopefulForGC said:

That is odd. Before I moved to Texas, I was in Virginia. When I got my Virginia DL, it was done using the I-797. At that point, I did not even have an EAD, only a pending I-765 and I-485 application. They gave me a license for 12 months. A SAVE check was done back in Virginia also, and at that point SAVE gave a date 12 months out based on the I-797. I thought for a pending I-797, it should default to 12 months out from the date you apply. The fact that they won't give me a DL until I renew my EAD or until GC is approved seems absurd and contradicts their own policy. Ahhh

State policy.  Being a border state with large numbers of migrants, DPS won't issue a DL without proof of lawful presence.  Keep in mind, when people show up at the border and claim asylum, they are also paroled into the US under the same terms - authorized stay until a determination regarding lawful presence is made. 

 

I suppose it's a grasp at straws by the state to try and keep people "legal" but there's a high percentage of non-licensed and uninsured people on the road, regardless.  Hence, ridiculously high insurance rates.  

[HopefulForGC 16]

UPDATE: Not sure if it was the complaint I submitted to Texas DPS office of Inspector General two weeks back, but received a call today from the local DPS office in Denton confirming they were able to verify my documents through SAFE and will issue me a drivers license renewal for 12 months. I also have a voicemail from the office of the inspector general acknowledging my complaint (I wasn't able to pick up the call due to being in an out of coverage area). Will call them tomorrow to followup on the complaint and ask if they had a hand in helping with the verification. Been a stressful 3 months, but happy to receive the renewal.

Edited January 22 by HopefulForGC

[TBoneTX 46,117]

That's great news!  You must feel wonderful.  Thanks for returning with your update.  Keep us apprised of anything more.