Can't access CEAC

[team-joric 4]

Hi folks,

 

It's been around 3 days of this now so just wondering if anyone has any advice...

I'm trying to complete the DS-260 form on the CEAC portal but I'm having the usual upsets: being kicked out of the portal, "Connection was reset" errors which stop me from accessing the CEAC website completely for hours at a time, "Request rejected" errors, and now the below ("Request cannot be processed at this time" error, but actually on the CEAC website).

 

 

I've spent around 30 minutes total on the website itself, but hours trying to get into it!

 

 

Initially I was accessing the site from Google Chrome on Windows 11. I've tried clearing my cache, cookies, trying new browsers, trying Microsoft Edge in Internet Explorer mode, and so on... but it's causing me a lot of strife. It's hard to remain level-headed when you've waited 15.5 months to get to this point!

 

If any IT people/CEAC-whisperers can step forward and let me know what worked for them, that'd be great. Even just confirmation that it will sort itself out in time would be amazing.

[WoodlandsFamily 13]

1 hour ago, team-joric said:

Hi folks,

 

It's been around 3 days of this now so just wondering if anyone has any advice...

 

I'm trying to complete the DS-260 form on the CEAC portal but I'm having the usual upsets: being kicked out of the portal, "Connection was reset" errors which stop me from accessing the CEAC website completely for hours at a time, "Request rejected" errors, and now the below ("Request cannot be processed at this time" error, but actually on the CEAC website).

 

 

I've spent around 30 minutes total on the website itself, but hours trying to get into it!

 

 

Initially I was accessing the site from Google Chrome on Windows 11. I've tried clearing my cache, cookies, trying new browsers, trying Microsoft Edge in Internet Explorer mode, and so on... but it's causing me a lot of strife. It's hard to remain level-headed when you've waited 15.5 months to get to this point!

 

If any IT people/CEAC-whisperers can step forward and let me know what worked for them, that'd be great. Even just confirmation that it will sort itself out in time would be amazing.

There were some posts of people putting on tips to get past these problems in the last few weeks I'm sure. If you search CEAC hopefully they will come up. Good luck! I've been waiting since Mid October 2023 and hoping it won't be long for us to be where you are now! 

[team-joric 4]

On 1/3/2025 at 10:40 AM, WoodlandsFamily said:

There were some posts of people putting on tips to get past these problems in the last few weeks I'm sure. If you search CEAC hopefully they will come up. Good luck! I've been waiting since Mid October 2023 and hoping it won't be long for us to be where you are now! 

Thanks! Yes I finally managed to get it to work.

 

For prosterity - in the end Microsoft Edge in "Internet Explorer mode" worked best for me with some cookie/cache clearing along the way.

 

The best thing for me to get the CEAC to accept my documents was to open the PDF in Adobe Acrobat, then "print to PDF", then upload the new PDF. Weird but it worked! All set.

[WoodlandsFamily 13]

On 1/4/2025 at 11:30 AM, team-joric said:

Thanks! Yes I finally managed to get it to work.

 

For prosterity - in the end Microsoft Edge in "Internet Explorer mode" worked best for me with some cookie/cache clearing along the way.

 

The best thing for me to get the CEAC to accept my documents was to open the PDF in Adobe Acrobat, then "print to PDF", then upload the new PDF. Weird but it worked! All set.

Brilliant 👏 thanks for the tip!