VAC Registration: NVC/KCC Case Number invalid

[SemperAye 5]

Hey VJ!

My wife's parents just got their interview dates in MNL mid Jan (just under two years waiting), and we're on the step of VAC registration for visa mailing address and fingerprints, however, upon reaching the NVC/KCC Case Number step, I'm getting:
 

The Case Number entered is invalid. Please confirm your Case Number and re-enter it.

I know the case number is correct and there's no typo, that I can confirm with 100% certainty. I found 3 Reddit's about this, but no one has come up with a solution after many months, so I wanted to reach out to be proactive.

Has anyone else experienced this? Who should we contact?

Note: Failure to schedule your VAC appointment before your Embassy appointment will result in the cancellation of your visa interview.

 

Thanks so much!

https://travel.state.gov/content/travel/en/us-visas/Supplements/Supplements_by_Post/MNL-Manila.html

[JeanneAdil 6,614]

why the NVC/KCC #?  it would start with MNL2024xxxxxx

[SemperAye 5]

1 hour ago, JeanneAdil said:

why the NVC/KCC #?  it would start with MNL2024xxxxxx

Yeah it starts with MNL but the website calls the step NVC/KCC.

[SemperAye 5]

Update. I used the visa email here:

support-philippines@usvisascheduling.com

https://ustraveldocs.com/ph/en/contact-us#email

This was the response that I got within the usvisascheding.com website:

 

Dear Applicant,

Thank you for reaching out to the American Citizen Service Desk.

We recognize your concerns about your US Visa Application. Please note that you have contacted the American Citizen Service Desk; for assistance, kindly reach out to the US Visa Service Desk at
https://ustraveldocs.com/ph/en/contact-us

Wishing you a great day!

Sincerely,
American Citizen Service Desk.

Maybe the instructions where wrong on the website and this was the wrong website to register for the VAC appointment but I couldn't find any other options.

[SemperAye 5]

WTH now it took the case number

[SemperAye 5]

Okay, I guess this is solved(ish). The system says "No Slot Available" though!

You just can't win every time LOL!