NVC portal says "pay now" after DQ and showing PAID for months, what should we do?

[mico1989Athens 0]

Hello family, I'm so confused about something I noticed today.

 

In NVC portal, we paid our fees, submitted documents and got Documentary qualified 1 month ago.

We were waiting for interview date.

I just logged into NVC portal and I saw that AOS fee tab says "pay now" instead of "paid". It used to say "PAID" but now it turned into "pay now"

 

In the receipts, it shows the AOS fee as paid and there is a receipt for it. But on homepage, it says "pay now"

 

What should I do? is this a temporary glitch or do they think we didn't pay?

I just don't want to waste months and find out they didn't accept the payment.

 

I'm so confused

 

any help is appreciated. 

[mico1989Athens 0]

hello community, does anyone have any idea about this problem? 

i submitted inquiry form to nvc but had no reply.

i have my payment receipts, and we are DQ already, but should i submit another payment?

[Lil bear 4,217]

2 minutes ago, mico1989Athens said:

hello community, does anyone have any idea about this problem? 

i submitted inquiry form to nvc but had no reply.

i have my payment receipts, and we are DQ already, but should i submit another payment?

I will say “glitch”.