Continuous error on ustraveldocs.com

[rks_emelander 5]

Hi all, my fiance (in China) and I (currently travelling in Mexico) are trying to register an account on ustraveldocs.com in order to schedule the Consulate interview. For 2 weeks now, we have been experiencing the error pictured here:

 

 

We are encountering this in both locations, both with and without a VPN active. She wrote their support and was told to try again after 24 hours, which has again and again resulted in the same error. Has anyone else encountered this or have a suggestion on who to contact in order to move forward that isn't listed in their contact info on the site?

[rks_emelander 5]

Never mind, issue solved. (apparently can't delete posts?)

[OldUser 6,636]

12 hours ago, rks_emelander said:

Never mind, issue solved. (apparently can't delete posts?)

Any more details on how it got resolved? It may help somebody in the future.

 

I bet there was some temporary outage when you tried initially?

[rks_emelander 5]

1 hour ago, OldUser said:

Any more details on how it got resolved? It may help somebody in the future.

 

I bet there was some temporary outage when you tried initially?

 

That's what we thought at first, too. But after calling the live support (since the live chat didn't answer for 2 hours), they told us she had a pre-existing account with the email and name, but that it wasn't specifically associated with China. Anyway, it turned out to be from when she had gotten her B1/B2 tourist visa previously and had completely forgotten she'd used that site in the past.

Although, curiously, we only found that out when I emailed their support and they sent me back a login/password of my own for the website linked to the China portal. When I logged in there, I saw they had scheduling for the B1/B2 as well. Now I'm looking for a way to delete my account since I shouldn't have that.