Honduran Embassy Never Sent Pre-Interview Info, Then Denied My Fiancée Entry Into K1 Interview

[stegsaurus 3]

Were you already aware of that name error on your end, or was it brought to your attention to the first time just now? I ask because I still have an inkling of a feeling that the Case Number field missing from my fiancée's profile on the new visa provider site may play a role here, but I can't get a clear answer about it and it's not a user-editable field. 

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One of the people I've been messaging on Reddit told me at 11:53 AM (Eastern) today they were able to get an appointment. They said there were slots open for Dec 19th and 20th. But they aren't on a K1 visa -- they are on an F11 with IR2 priority.

 

I was (of course) out until about noon so I didn't see this while it was happening. I have been refreshing since then haven't seen anything. I'm going to keep checking and really hope I did not just miss our chance.

 

I also just got a response from the honduras.visas@gdit-gss.com address that said:

Quote

"This email address is solely associated with the non-immigrant visa appointment scheduling service. You will need to address your question directly to the U.S. Embassy or Consulate where you applied or plan to apply for your visa. Please note: We are not authorized to provide any contact information for the U.S. Embassy or Consulates beyond what is already on the Consular Section Information page of our website https://ais.usvisa-info.com.
If you cannot find the information you need on our website due to the complexity of your questions, you may also seek information at http://travel.state.gov."

 

More useless nonsense. I am ready to lose it from the runaround I am getting. Nobody can give you a single clear answer or offer you any help.

[HondurasK1help 3]

No, I was not aware of the error.  Her account showed up in the new system, so 

I assumed everything had transferred.  There’s no way to know it didn’t.  There’s no way to edit the name anyway.  You might think there would be an error message if things didn’t match. They say they fixed that. I still can’t schedule but it was refreshing to somehow connect with someone who actually investigated and was helpful.  It’s encouraging that someone was able to schedule an interview.  My fear has been that the system isn’t allowing me to see available appointments. 

[stegsaurus 3]

What number/email did you get an actually helpful answer from? I feel like I've tried everything and get the same runaround nothing answers.

[HondurasK1help 3]

It’s the same support desk email (support.centami@visaops.net) their website takes you to.  It hasn’t been very helpful in the past. I either just got lucky and drew the right person or maybe my congressman’s inquiry caused them to actually look at the account. Who knows?

 

[stegsaurus 3]

I'll give them a try, but I doubt anything will come of it. Thanks for letting me know.

[KMG 120]

On 11/4/2024 at 12:04 PM, stegsaurus said:

@HondurasK1help I don't see an inquiry form on my computer on the page you mention, and I don't see it on my phone either. Is it perhaps the NVC one? I sent an inquiry using this a bit ago and received a response that they handed off my case to the embassy so I need to talk to the embassy for further info. So unfortunately, I don't think that's going to be a help. 

 

The last time I called the embassy (I think it was the Honduran number), I was told that "system is busy" appears when there are no appointments. I don't know if that's true, but if so, this error is way too vague. This system is also a huge step down from the prior one -- under that one, as soon as you logged in, you'd see a "Next appointment date is XYZ" on the sidebar, which was super useful. It doesn't seem possible that they have had no appointment slots available for a month straight. On the old system, we booked at the end of August and the first available was Oct 17. 

 

I might call again today but I don't expect anything to change. They tell you to email when you call, and then they ignore the emails. And meanwhile our lives are on hold here. 

 

@KMG I'm not trying to be dense, but which number specifically do you mean? I see a number for emergencies, which seems inappropriate for this, and this isn't a passport service issue. Did you call the number under Urgent Travel Service? The form at the bottom says not to use it for visa questions, so I imagine they'll ignore anything I send through there.

 

Interestingly, when I used the CEAC checker just now, it says that our case was last updated on Oct 31 (last time I checked, it said Oct 17, which was the day of her interview). I wonder what they are updating on our case when we haven't gotten anywhere with it during all this time?

Try this... https://www.state.gov/citizen-complaints-regarding-foreign-mission-property-dc/

[stegsaurus 3]

Thank you for this -- I haven't come across this page before. I was going to try step 2 first, but when it looks like this page is intended for people in Washington DC to add complaints about the embassies of other countries. I'll email the general-purpose email to ask if I can use it for this purpose and see what we get. 

[Myfam1st 0]

I’m sorry you are going through this.
The embassy gave me this number at one point and when I called they said they are a help desk for people who have technical issues when scheduling appointments: 2262-0246. It’s a Honduran number. I hope it helps. 

[stegsaurus 3]

@Myfam1st Thank you for that number -- my fiancée found a list of call center numbers a bit ago and this was one of them. Apparently the numbers 2262-0246 through 2262-0251 are all call center numbers. I believe she's called them all, but I'll double-check to see if she's called this one.

 

Did you call it, and what were your results if so? I've called the main embassy Honduran number (2236-9320) a few times myself and don't get any useful info. When I talk to anyone on the phone, they tell me they aren't a consulate and can't look into specific cases. They tell me to email these various addresses, which always leads to no response. 

[stegsaurus 3]

My fiancée just called me to tell me the embassy called her and scheduled an appointment! Her pre-interview will be this Thursday and then her interview will be next Thursday. This is so much sooner than I was expecting, and I'm so relieved. I don't know if it was the White House inquiry that did it or what, but I'm so happy!

[HondurasK1help 3]

Congratulations!  I am very happy for you and your fiance.  If you find out what caused them to call, please let me know.  Our original appointment was a month before yours and I’m still stuck at “system is busy”.

[HondurasK1help 3]

How did you contact the White House?

[stegsaurus 3]

This is how I contacted the White House: https://www.whitehouse.gov/contact/request/

 

I did so twice; the first time I put "NVC" and the second time I used "Embassy". I think this must have been what made the difference 

[HondurasK1help 3]

Thanks.  I just sent a request.  My congressman is the House Majority Leader and they pretty much (politely) blew him off.  I doubt a lame duck president will do much better, but who knows.  I hope they will eventually just get tired of me and fix the problem they created.

[stegsaurus 3]

That was my thought too -- the squeaky wheel and all that. If you keep making enough noise, hopefully they'll get sick of hearing about it and fix it.