New Account System Trouble.. Case Not Ready for Interview

[Keegan 1]

Thank you for your time reading this! I have been emailing back and forth with the new gdit email support team and I feel the translation from english-spanish is bad, or maybe they are not willing to look into my case to help. I received instruction to schedule an appointment back in June of 2024. It instructed to gather all documents and schedule medical exams before creating appointment. Once I did that, the new system was switching in, in a week, and I was told by the previous support email to wait until they were in play. After that happened, I created my profile online and came to the page to register the applicants profile. Once the info is in, it states my case number is not ready to schedule an interview. I wrote into the support email and we have been going in circles as each time they state they are escalating my case to the appropriate department. I am not able to pay the MRV fee because i cannot create the applicants profile. They not have sent this email. I am lost and frustrated 😭 please provide any advice or guidance. 

[Lil bear 4,179]

2 hours ago, Keegan said:

Thank you for your time reading this! I have been emailing back and forth with the new gdit email support team and I feel the translation from english-spanish is bad, or maybe they are not willing to look into my case to help. I received instruction to schedule an appointment back in June of 2024. It instructed to gather all documents and schedule medical exams before creating appointment. Once I did that, the new system was switching in, in a week, and I was told by the previous support email to wait until they were in play. After that happened, I created my profile online and came to the page to register the applicants profile. Once the info is in, it states my case number is not ready to schedule an interview. I wrote into the support email and we have been going in circles as each time they state they are escalating my case to the appropriate department. I am not able to pay the MRV fee because i cannot create the applicants profile. They not have sent this email. I am lost and frustrated 😭 please provide any advice or guidance. 

Which country /consulate are you working with? With this info, your question can be moved to that country specific forum where i am sure you will get better answers!! 

[Keegan 1]

San Jose, Costa Rica! 

[HondurasK1help 3]

I cannot offer any help but you have my sympathy.  I am in a similar situation in Honduras.  My fiancé was denied her previously scheduled interview on September 17 because she was never notified about the document review.  Under the previous provider we were able to schedule the interview on the first try with several dates available.  After a month of struggle getting her account transferred to the new provider we are only able to get “system busy” when trying to reschedule the interview.  The help desk has been of absolutely no help. Their only advice is to keep trying.  The embassy refuses to answer any visa related questions and only refers me back to the providers website.  We are beyond frustrated but see no path forward other than to keep trying and hope the new provider eventually gets it’s act together.  If you find another solution, please advise!

[Keegan 1]

3 hours ago, HondurasK1help said:

I cannot offer any help but you have my sympathy.  I am in a similar situation in Honduras.  My fiancé was denied her previously scheduled interview on September 17 because she was never notified about the document review.  Under the previous provider we were able to schedule the interview on the first try with several dates available.  After a month of struggle getting her account transferred to the new provider we are only able to get “system busy” when trying to reschedule the interview.  The help desk has been of absolutely no help. Their only advice is to keep trying.  The embassy refuses to answer any visa related questions and only refers me back to the providers website.  We are beyond frustrated but see no path forward other than to keep trying and hope the new provider eventually gets it’s act together.  If you find another solution, please advise!

I am so sorry to hear:/ the new system seems to still be learning. I had to reach out to the consular section, they have a separate email than the support team. After weeks of not being able to schedule, and reaching out to the point where I was definitely annoying them, the consular section said they had to add my case manually. I had no issues scheduling after that! I did hear that if it says system busy, to try at times where people wouldn't typically be on, early morning/late night. Best of luck.