New Account System Trouble.. Case Not Ready for Interview

[Keegan 1]

Thank you for your time reading this! I have been emailing back and forth with the new gdit email support team and I feel the translation from english-spanish is bad, or maybe they are not willing to look into my case to help. I received instruction to schedule an appointment back in June of 2024. It instructed to gather all documents and schedule medical exams before creating appointment. Once I did that, the new system was switching in, in a week, and I was told by the previous support email to wait until they were in play. After that happened, I created my profile online and came to the page to register the applicants profile. Once the info is in, it states my case number is not ready to schedule an interview. I wrote into the support email and we have been going in circles as each time they state they are escalating my case to the appropriate department. I am not able to pay the MRV fee because i cannot create the applicants profile. They not have sent this email. I am lost and frustrated 😭 please provide any advice or guidance. 

[Lil bear 4,116]

2 hours ago, Keegan said:

Thank you for your time reading this! I have been emailing back and forth with the new gdit email support team and I feel the translation from english-spanish is bad, or maybe they are not willing to look into my case to help. I received instruction to schedule an appointment back in June of 2024. It instructed to gather all documents and schedule medical exams before creating appointment. Once I did that, the new system was switching in, in a week, and I was told by the previous support email to wait until they were in play. After that happened, I created my profile online and came to the page to register the applicants profile. Once the info is in, it states my case number is not ready to schedule an interview. I wrote into the support email and we have been going in circles as each time they state they are escalating my case to the appropriate department. I am not able to pay the MRV fee because i cannot create the applicants profile. They not have sent this email. I am lost and frustrated 😭 please provide any advice or guidance. 

Which country /consulate are you working with? With this info, your question can be moved to that country specific forum where i am sure you will get better answers!! 

[Keegan 1]

San Jose, Costa Rica!