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Entering Case ID in new AVITS system

By GhQuestions in Africa: Sub-Saharan

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Crazy Cat Grand Master

Crazy Cat   41,192

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mawufemnuku Newbie

mawufemnuku   0

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On 9/5/2024 at 10:44 PM, GhQuestions said:

I wasn't sure how to post directly in the Ghana portal. Ghana has moved over to a new interview appointment platform that has been buggy since it launched Aug 26th. Has anyone been able to successfully add a Case ID yet?

I’m experiencing a lot of difficulties with this new platform. It’s the worst I’ve ever experienced. I’m not able to add or remove applicants. The consulate offers absolutely no assistance whatsoever. It sucks a great deal! 
Can anyone help?

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Afia Agyeman Newbie

Afia Agyeman   0

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Filed: K-1 Visa Country: Ghana
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On 9/5/2024 at 10:44 PM, GhQuestions said:

I wasn't sure how to post directly in the Ghana portal. Ghana has moved over to a new interview appointment platform that has been buggy since it launched Aug 26th. Has anyone been able to successfully add a Case ID yet?

Please have you been able to enter the case ID. Can you please help me I’m facing the same problem. Thank you

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Otuonye_Cherrice Newbie

Otuonye_Cherrice   0

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This seems to be an issue for all K1 visa appointments. We were told to schedule an interview on the Embassy's prior vendor site (ustraveldocs) but we were unable to schedule an appointment. We paid an agent in Nigeria before the vendor changed to help secure an appointment and were told they were not working on K1 visas yet and once they were be would secure an appointment. Then the embassy changed to the new vendor site on August 26. The new vendor AVITS is not even showing our prior application or Case ID despite having Connors our DS-160 & paying our MRV fee.The instructions were unclear in the new Applicant Visa Information Tracking System (AVITS) site so I created a new profile because the old one didn't work. We then received an email to activate the new user account. Using the link, our old info wasn't there and our case ID didn't work. The service center said we received the wrong link since we already had an account on the prior vendor site. Since that date, we've received no further emails or a timeline when the old account will be merged with the new account. Our agent has no new details and is saying to wait. So frustrating! If anyone has insight can you please respond and advise.

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Afia Agyeman Newbie

Afia Agyeman   0

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3 minutes ago, Otuonye_Cherrice said:

This seems to be an issue for all K1 visa appointments. We were told to schedule an interview on the Embassy's prior vendor site (ustraveldocs) but we were unable to schedule an appointment. We paid an agent in Nigeria before the vendor changed to help secure an appointment and were told they were not working on K1 visas yet and once they were be would secure an appointment. Then the embassy changed to the new vendor site on August 26. The new vendor AVITS is not even showing our prior application or Case ID despite having Connors our DS-160 & paying our MRV fee.The instructions were unclear in the new Applicant Visa Information Tracking System (AVITS) site so I created a new profile because the old one didn't work. We then received an email to activate the new user account. Using the link, our old info wasn't there and our case ID didn't work. The service center said we received the wrong link since we already had an account on the prior vendor site. Since that date, we've received no further emails or a timeline when the old account will be merged with the new account. Our agent has no new details and is saying to wait. So frustrating! If anyone has insight can you please respond and advise.

Did you receive notification from the embassy before trying to schedule an appointment?

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Afia Agyeman Newbie

Afia Agyeman   0

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1 hour ago, Otuonye_Cherrice said:

We received an email that we could schedule our appointment before the ustraveldocs site went down on 8/16/24.

Well if you received an email from the embassy continue to 

 

1 hour ago, Otuonye_Cherrice said:

We received an email that we could schedule our appointment before the ustraveldocs site went down on 8/16/24.

Yes continue to wait If you received an email from the embassy. Since is a new website they are having issues with it

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