CEAC Unable to make a payment

[skatz 29]

Hello everyone,

I've been trying to make a payment in the CEAC website for my dad's visa after his i-130 was approved but have been issues doing so.

Every time after I attempt to make a payment, be it the $120 for me (the petitioner) or the $325 for him, the website freezes with "Submitting your payment please wait...". The window eventually times out and when I try to log back in, it shows the payment "in-process" and eventually gets rejected. I confirmed with my bank that I'm using the right account number and the correct routing number and I also spoke to to a representative from pay.gov who confirmed that my payment never makes it through.

I created numerous public inquiries in which I explain the situation and attempted to use a different bank account, a different browser, a different network and even attempted to pay from a different country (using my dad's computer from abroad) but none of these worked, the window always freezes after submitting the payment.

I finally got a call from an NVC representative who essentially said that all I can do is keep trying, since other people are able to make a payment successfully. Thanks to their new system, no phone number or email work, so I have to create a new public inquiry every time.

Has anyone faced a similar issue in the past? I'm beyond frustrated at this point.

[appleblossom 2,438]

Just to confirm, this is a US bank account you're trying to make payment from?

[skatz 29]

40 minutes ago, appleblossom said:

Just to confirm, this is a US bank account you're trying to make payment from?

Yes, it is. I also tried with another American bank account.

[SMK 89 68]

On 8/4/2024 at 11:49 AM, skatz said:

Yes, it is. I also tried with another American bank account.

Any resolution? same thing for me --- just sits there....it never even times out, i eventually just refresh the page and it shows "in process" when log back in... any advice? I tried Chrome for the first payment and then Edge (microsoft's new internet explorer) to do the second

[skatz 29]

On 8/30/2024 at 3:14 PM, SMK 89 said:

Any resolution? same thing for me --- just sits there....it never even times out, i eventually just refresh the page and it shows "in process" when log back in... any advice? I tried Chrome for the first payment and then Edge (microsoft's new internet explorer) to do the second

Hi, I'm sorry for the late response and if it's too late, but I was able to make it work.

 

[mico1989Athens 0]

On 9/14/2024 at 2:17 PM, skatz said:

Hi, I'm sorry for the late response and if it's too late, but I was able to make it work.

 

 

On 8/30/2024 at 3:14 PM, SMK 89 said:

Any resolution? same thing for me --- just sits there....it never even times out, i eventually just refresh the page and it shows "in process" when log back in... any advice? I tried Chrome for the first payment and then Edge (microsoft's new internet explorer) to do the second

 

hi folks, i had the same issue but i was able to pay with another browser now it says "in process" for last 3 days. Is this normal?