Scary experience Australian airport CR1 I-551 stamp, worth a good read !

[OldUser 7,002]

10 minutes ago, RamonGomez said:

This is very costly and can be avoided by a gate agent doing a two minute cursory check. 

But some of them are clearly not qualified to make an informed decision?

 

Somehow we're OK with airlines violating people's right to freedom of movement (Everyone has the right to leave any country, including his own, and to return to his country.")

 

It's like trusting medical facility receptionists making a determination whether somebody's needs to be operated or not... Either they need better training or don't burden them with responsibilities they cannot carry out. Either way, just ranting, not really proposing a solution other than knowing your rights and having Carrier Information Guide printed.

 

To OP: I'd definitely place a complaint and ask airline to train their staff better. Not sure if it would have any effect, but maybe one day somebody will take it seriously.

Edited July 13 by OldUser

[top_secret 2,458]

With some considerable experience with international travel I can say that uninformed, misinformed and sometimes even just plain incompetent airline staff are just a fact of life.  If your travels are at all interesting, sooner or later almost everyone will have some kind of run in with them over something.  It seems est11 handled it expertly.  Know EXACTLY what the rules really are in fine detail and then stand your ground and politely escalate it up the chain until they follow the exact rules.

 

I will withhold any commentary about it being Jetstar 😆🤣

[Lil bear 4,261]

53 minutes ago, top_secret said:

With some considerable experience with international travel I can say that uninformed, misinformed and sometimes even just plain incompetent airline staff are just a fact of life.  If your travels are at all interesting, sooner or later almost everyone will have some kind of run in with them over something.  It seems est11 handled it expertly.  Know EXACTLY what the rules really are in fine detail and then stand your ground and politely escalate it up the chain until they follow the exact rules.

 

I will withhold any commentary about it being Jetstar 😆🤣

Agreed. Another situation where “caveat emptor” .. “buyer beware” .. Is really really important. Know before you go .. and yes OP did really well in the face of the challenges. 

[est11 14]

I highly agree with you on this one!

[est11 14]

Well said @RamonGomez it is a very detrimental situation when someone's incompetency can ruin our moment/ plans and take that from us and have it all fall down. Everything is at stake. Leaving our fate in incompetent hands- that is scary 

Edited July 13 by est11

[est11 14]

Definitely will re consider travelling with Jetstar on future flights @top_secret

[Bob in Boston 758]

14 hours ago, est11 said:

They literally almost bumped me from a flight because they thought I was not a PR. I am making a complaint now with the airline 

In the Future!!!! Arrive at least 3 hours early. Me and my wife do 4 hours. Long lines, Dim wits, computer glitches all add up . Leave room for error. International Travel can really Suck and having that extra time can help with the Stress if problems arise.

[EmilyW 1,469]

Wanted to chime in as we did something similar in terms of activating the GC, flying back to Australia for 8 months to pack up, and then returning to the US.

 

Absolutely zero issues with Qantas at Tullamarine.  We were ready with paperwork and proof to explain our situation but it wasn't necessary.  Somewhat of an anti-climax as we had heard similar horror stories to the OP.

 

Sorry, OP, you got stuck with people not trained in how these things work.  Definitely file a complaint and maybe even link them to sources to help force their hand on better training / education.