N400 Payment Issues

[ebenf 16]

My wife is trying to submit her N400 today, we're receiving the following message after we click "Pay and Submit."

 

Anyone else have similar issues?

 

Thank you,

 

[Kai G. Llewellyn 832]

Yes, me too. Guess their system is broken. Whee I deleted my form and recreated it all to find that it wasn't just me.

 

[ebenf 16]

Same message too?

[Kai G. Llewellyn 832]

28 minutes ago, ebenf said:

Same message too?

 

Yep. 😕

[Kai G. Llewellyn 832]

Someone on Reddit reported that the online I-765 form was giving them the same error, looks like online filing is officially borked right now. I can't find an email address to report this to them, so I just hope they're aware of this. I did call it out on Social Media however.

[ebenf 16]

We managed to get through - confirmation was received that it was payment related & being worked on. Short communication, not too much more.

[Scandi 4,166]

You can always just google "USCIS news" and see if there's an outage. They have these maintenance outages often - and often they happen a day before OR a day after the scheduled dates (so the dates can differ slightly). 

https://www.uscis.gov/newsroom/alerts/tools-outage

"USCIS will conduct system maintenance to the Contact Relationship Interface System (CRIS) on Wednesday, May 15, 2024 at 11:50 p.m. through Thursday, May 16, 2024 at 2:00 a.m. Eastern.

During this time frame, users may experience technical difficulties with one or more of the following online tools:

• Check My Case Status
• e-Request
• Change of Address online
• Check Case Processing Times
• Civil Surgeon Locator
• Office Locator
• File Online
• myUSCIS online account
• Service Request Management Tool (SRMT)

We apologize for any inconvenience this may cause."

Edited May 14 by Scandi

[Kai G. Llewellyn 832]

As someone who works in IT it would be exceptionally poor form to start work two days before the maintenance window and for it to be 3 days rather than two hours, buuuut this is USCIS we're talking about haha.

 

My guess is that something did break and they scheduled a maintenance window to fix the underlying broken part of the system but their own change management probably required a 48 hour notice before taking down still-working systems (because it only seems to be application submission, everything else seems to be working).

[Kai G. Llewellyn 832]

Update: Appears to be fixed, I was able to submit the N-400 tonight!