I-485 approved 12/01/2023 no green card as of 05/06/2024 bride wants to return to Thai

[zephyrblau 2]

I wasn't sure where to post this or how to properly search the forums for a potential similar thread. 

my bride is very close to her family and the sibling she's closest to is quite ill. 

her I-485 was approved 12/01/2023 and the letter states that if her green card has not arrived within 90 days to call NBC. on or about March 1 I called and said "green card" to the automated phone software. this software is only programmed to respond to the phrase "green card" by ASSuming that the caller wants a replacement. I replied in the negative. asking the software for a representative returns the reply that "...if you ask for a representative again I will terminate the call". 

a few days later I decided to get my local representative involved. they indicate that they can intercede about problems with a federal agency. they did so and the response from NBC was to REISSUE the same letter from the prior December. this makes it look like NBC is doing something when in reality they are not. as of May 6 there is STILL no green card and my bride wants to travel to Thailand a see her family.  

today I contacted my representative's office again and related the current situation. further, I filed the same complaint with my U.S. senator. 

after plowing through the USCIS website until I'm cross eyed. I don't think she can meet the emergency travel requirements. getting medical docs translated by a recognized service in her sister's area of Thailand ain't gonna happen. 

thanks for any insight

  

 

[Timona 4,207]

2 hours ago, zephyrblau said:

I wasn't sure where to post this or how to properly search the forums for a potential similar thread. 

my bride is very close to her family and the sibling she's closest to is quite ill. 

her I-485 was approved 12/01/2023 and the letter states that if her green card has not arrived within 90 days to call NBC. on or about March 1 I called and said "green card" to the automated phone software. this software is only programmed to respond to the phrase "green card" by ASSuming that the caller wants a replacement. I replied in the negative. asking the software for a representative returns the reply that "...if you ask for a representative again I will terminate the call". 

a few days later I decided to get my local representative involved. they indicate that they can intercede about problems with a federal agency. they did so and the response from NBC was to REISSUE the same letter from the prior December. this makes it look like NBC is doing something when in reality they are not. as of May 6 there is STILL no green card and my bride wants to travel to Thailand a see her family.  

today I contacted my representative's office again and related the current situation. further, I filed the same complaint with my U.S. senator. 

after plowing through the USCIS website until I'm cross eyed. I don't think she can meet the emergency travel requirements. getting medical docs translated by a recognized service in her sister's area of Thailand ain't gonna happen. 

thanks for any insight

  

 

 

This is a new one

[appleblossom 2,499]

10 hours ago, zephyrblau said:

I wasn't sure where to post this or how to properly search the forums for a potential similar thread. 

my bride is very close to her family and the sibling she's closest to is quite ill. 

her I-485 was approved 12/01/2023 and the letter states that if her green card has not arrived within 90 days to call NBC. on or about March 1 I called and said "green card" to the automated phone software. this software is only programmed to respond to the phrase "green card" by ASSuming that the caller wants a replacement. I replied in the negative. asking the software for a representative returns the reply that "...if you ask for a representative again I will terminate the call". 

a few days later I decided to get my local representative involved. they indicate that they can intercede about problems with a federal agency. they did so and the response from NBC was to REISSUE the same letter from the prior December. this makes it look like NBC is doing something when in reality they are not. as of May 6 there is STILL no green card and my bride wants to travel to Thailand a see her family.  

today I contacted my representative's office again and related the current situation. further, I filed the same complaint with my U.S. senator. 

after plowing through the USCIS website until I'm cross eyed. I don't think she can meet the emergency travel requirements. getting medical docs translated by a recognized service in her sister's area of Thailand ain't gonna happen. 

thanks for any insight

  

 

Has she filed this form? https://egov.uscis.gov/e-request/displayNDCForm.do?entryPoint=init&sroPageType=ndc

 

What does her online status say? 

Edited May 7 by appleblossom

[zephyrblau 2]

thanks for replying. we have not filed for a missing green card because this has not been issued. her case status remains as "approved".  

[appleblossom 2,499]

3 minutes ago, zephyrblau said:

thanks for replying. we have not filed for a missing green card because this has not been issued. her case status remains as "approved".  

 

But you said above that the letter said the GC should be delivered within 90 days? Not sure how it works with AOS, but for my GC I had a separate receipt number from the one I had for my case. My case still showed 'approved' even when my GC status was saying 'sent for printing' 'mailed' etc.

 

But either way it may just be that her case status is out of date, filing in that form should be your first step really so you can find out what's happening with it. It usually takes them about a month to get back to you. My daughter's GC status was stuck on 'payment received' for ages, we had to fill that form in to find out what was happening with it - she had to have her photo redone as it wasn't acceptable to them, but nobody had contacted us to tell us that! Once we'd done that form and got the answer, she then had her GC in hand in a few weeks.

 

Good luck. 

[Family 3,988]

 

If You Recently Became a Permanent Resident

After you become a permanent resident, we mail you a welcome notice. Then we mail your new Permanent Resident Card(Green Card). If you move before you get your card, change your address online or submit an e-Request.

You should also submit an e-Request if any of the following occur:

• You received your welcome notice or card, but you believe there is an error.
• It has been more than 30 days since you became a permanent resident, and you have not received your welcome notice.
• It has been more than 30 days since you received your welcome notice but you have not received your new card.
• You have questions about your new status as a permanent resident.

https://www.uscis.gov/green-card/after-receiving-a-decision

[zephyrblau 2]

42 minutes ago, Family said:

 

 

If You Recently Became a Permanent Resident

After you become a permanent resident, we mail you a welcome notice. Then we mail your new Permanent Resident Card(Green Card). If you move before you get your card, change your address online or submit an e-Request.

You should also submit an e-Request if any of the following occur:

• You received your welcome notice or card, but you believe there is an error.
• It has been more than 30 days since you became a permanent resident, and you have not received your welcome notice.
• It has been more than 30 days since you received your welcome notice but you have not received your new card.
• You have questions about your new status as a permanent resident.

https://www.uscis.gov/green-card/after-receiving-a-decision

 

even though this page indicates that it was updated 02/27/23 all I can imagine is that the substance of the page was generated pre-pandemic. I have filed a service request and am supposed to receive a response by June 6. 

[Family 3,988]

1 hour ago, zephyrblau said:

 

even though this page indicates that it was updated 02/27/23 all I can imagine is that the substance of the page was generated pre-pandemic. I have filed a service request and am supposed to receive a response by June 6. 

Am not sure what you are questioning…but now you are on the right path. 
‘Issue of card production would have resolved sooner had you managed to get through to a tier 2 office and place a service request or schedule an info pass. ..

 

Most expedite requests are honored via a phone call and do not require submission of doctor letter’s diagnosis. 

 

‘Your congressman was utterly ineffective …it happens …. they accepted a status check  response rather than asking for USCIS to produce card . Even now , you can contact them again and ask they expedite based on USCIS error and failure to produce card. 
‘Don’t be shy about stating a hardship claim 

 

[zephyrblau 2]

to flesh out my contact with USCIS, requesting INFO PASS is how I got through to a live person. (now I can't find how I learned of this trick. USCIS certainly doesn't seem to want to share this info)  

the agent that I spoke to talked rather fast... not fast for a natural English speaker but faster then my Thai wife could understand. after repeating the question "do you give me authorization to speak to your husband about your case" twice, the agent announced that there would only be one more attempt before the call was terminated. 

the agent looked into the database and told me that the photo taken during biometrics was deemed unacceptable. this information is only available to an agent. Biometrics were conducted in July 2022 so apparently the case just goes into never-never land and sits "approved". 

I asked if there was anyway this case could be expedited and the agent told me there was not. 

I related the above to my senator's office and indicated that if all they do is request a status check they are wasting their time... and mine. 

oh... I received another "we made a decision on your case" email today. excited to think maybe something was actually happening I logged into my account to find that our I-485 had been approved yet again. 

this makes *3* approvals. 

do I win a prize ?  

 

[Family 3,988]

23 minutes ago, zephyrblau said:

to flesh out my contact with USCIS, requesting INFO PASS is how I got through to a live person. (now I can't find how I learned of this trick. USCIS certainly doesn't seem to want to share this info)  

the agent that I spoke to talked rather fast... not fast for a natural English speaker but faster then my Thai wife could understand. after repeating the question "do you give me authorization to speak to your husband about your case" twice, the agent announced that there would only be one more attempt before the call was terminated. 

the agent looked into the database and told me that the photo taken during biometrics was deemed unacceptable. this information is only available to an agent. Biometrics were conducted in July 2022 so apparently the case just goes into never-never land and sits "approved". 

I asked if there was anyway this case could be expedited and the agent told me there was not. 

I related the above to my senator's office and indicated that if all they do is request a status check they are wasting their time... and mine. 

oh... I received another "we made a decision on your case" email today. excited to think maybe something was actually happening I logged into my account to find that our I-485 had been approved yet again. 

this makes *3* approvals. 

do I win a prize ?  

 

If the agent did not give you indication she will generate a new biometric appointment or direct to just show up at an ASC center…I would keep calling. 

The urgent need to travel due to a family members health crisis is a qualified event…is that how you made your claim ? 

 

[zephyrblau 2]

in today's call I am informed that an officer has been assigned the case, the status of the green shows as "in production" and there is no method for expediting a medical emergency request. 

I am waiting responses from my Senator and Representative offices. 

[zephyrblau 2]

USCIS emailed late last week to inform us; 

************************************************************************************************************************************************************************************************************************

This e-mail is to confirm the USCIS Contact Center received your inquiry.  The USCIS Contact Center has a response time goal of 72 hours based on your issue. There is no need to contact us again regarding this inquiry and will respond to your inquiry as soon as we are able. 

You may receive a response by email, or we may need to call you for additional information.

If you would like more information about how we respond to your inquiry, have general questions, and would like to access our online tools, please visit our USCIS Contact Center web page, www.uscis.gov/contactcenter.

*************************************************************************************************************************************************************************************************************************

no response from the offices of either political representative as of yet. my House representative indicated that the case worker would be contacting me within 72 hours. no such indication from my Senator. 

USPS Informed Delivery indicates a letter from USCIS but my guess Is it's just another copy of the 797. 

 

[zephyrblau 2]

as suspected the mail received from USCIS today is yet a 3rd copy indicating "approval" or the I-485. the response from my Senators' office, received today,  is as follows;

**********************************************************************************************************************************************************************************************************

Hello,

I am emailing you to confirm USCIS has received our office’s inquiry into your I-485. Please allow 45 days from today for the agency to give our office a response. 
If you have not received a response by that time frame, feel free to follow up via email.

[zephyrblau 2]

finally good news. 

my Senator's inquiry got the attention of USCIS. They confirmed that there was an issue with Kanya's original biometrics photo and sent an RFE for a new set of passport style photos. We submitted those and her green card was received several days later. She landed safely in BKK yesterday and is already on her way to her home town and will see her sister shortly. 

 

[TBoneTX 45,288]

Thanks for your update.  Hope that her sister is OK.