CR-1 - USTravelDocs Account Needed?

[NeonParticles 126]

Hi, we're preparing our documents for our CR-1 interview on May 23rd.  I've read on this forum that we need to create a US Travel Docs account and set a delivery address, and we'll need to pay our fees there as well later on. 

 

However, we were only given an appointment automatically via email and never asked to create an account.  When we created an account out of curiosity today, there was nowhere to link to an existing case or anything.  So, my question is: How do we link to an existing case/appointment when it was setup for us, and how would we set a document delivery address as well as pay the visa fees once required? 

Thanks!

[Crisry 1]

If the US embassy the one made an appointment, I think they have already created an CGI account for you. You can try to contact them for the password or try logging on at cgi using the email where the appointment was sent and you can forgot password and make a new password. 

[top_secret 2,314]

After you create the account and log in there is a check box to register delivery address.  That should lead you to a page where it asks your case number and everything else.  

[NeonParticles 126]

21 hours ago, top_secret said:

After you create the account and log in there is a check box to register delivery address.  That should lead you to a page where it asks your case number and everything else.  

We created an account and registered a delivery address.  We were asked to put in a case number, so we did.  There's no appointment linked to the account at all, so that was a little concerning.  I guess as long as the email address and case number matches, there should be no issue?

[Skyyy 7]

On 5/1/2024 at 7:06 PM, NeonParticles said:

We created an account and registered a delivery address.  We were asked to put in a case number, so we did.  There's no appointment linked to the account at all, so that was a little concerning.  I guess as long as the email address and case number matches, there should be no issue?

May I know what happened?

[NeonParticles 126]

8 hours ago, Skyyy said:

May I know what happened?

It worked out just fine by adding the address to that account with the case number.  They pulled up the info during the interview and confirmed the delivery location (we chose LBC in BGC for pickup - this took about one week FYI).